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Helpful answers
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Jan 21, 2016 9:22 AM in response to pzmachelpby brenden dv,Hi pzmachelp,
Thanks for using the Apple Support Communities! I'm sorry to hear you are having this issue with your iPhone. I also apologize, I'm a bit unclear on exactly what you are describing or how you are updating your iPhone. If you are attempting to update it wirelessly (also known as over-the-air) via a WiFi connection, you may find the information and troubleshooting steps outlined in the following articles helpful:
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support (first half)
Get help with over-the-air iOS updates - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
On the other hand, if you are updating your iPhone via iTunes, you may find these articles more useful (in particular the second article):
Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support (second half)
If iTunes can't contact the software update server for iPhone, iPad, or iPod - Apple Support
Resolve iOS update and restore errors in iTunes - Apple Support
Regards
