Q: Movies and TV shows do not play

Whenever I try to play a movie or tv show in iTunes (purchased on the iTunes Store) it does not work. I simply get a black screen with no video or audio. The exact same thing happens if I attempt to play it in Quicktime. I have reauthorised my account and it still doesn't work. Any ideas?

OS X Version 10.10.5

iTunes Version 12.3.2.35

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10.5)

Posted on Jan 19, 2016 10:24 PM

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Q: Movies and TV shows do not play

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by Allen A,

Allen A Jan 21, 2016 9:17 AM in response to JardinL
Community Specialists

Jan 21, 2016 9:17 AM in response to JardinL

Hey JardinL,

If you're having trouble playing content downloaded from the iTunes Store after the steps that you've taken thus far, you may need to delete and re-download the content.
iTunes 12 for Mac: Delete songs, playlists, or other items
https://support.apple.com/kb/PH19506
Download your past purchases
https://support.apple.com/en-us/HT201272

If you're still unable to play the affected content, the next step would be to report the issue to the folks in the iTunes Store.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
https://support.apple.com/en-us/HT204084

Cheers!
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Q: Movies and TV shows do not play

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by Allen A,

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