Apple iTunes Store?

Question

Apple iTunes Store?

I Have just received a email to say that I've purchased, Netflix 1S plan (automatic renewal) when I didn't make this purchase. I have already clicked the link on the email to cancel it, then 30 mins later I received another email to save I have purchased it again when I didn't. I have changed my password and security questions, does any one know what could be happening, is someone assessing my account. I have no credit cards on my account so I don't know how this is happening.

iPhone 5s, iOS 9.2.1

Posted on Jan 20, 2016 3:15 AM

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Answer 1

thunderzzz

Level 6

8,468 points

Jan 20, 2016 3:24 AM in response to Christopher69B

If you think your Apple ID has been compromised - Apple Support

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Answer 2

King_Penguin

Level 10

334,336 points

Jan 20, 2016 3:40 AM in response to Christopher69B

Sounds like a phishing email to try and get your account and payment details. Genuine emails from iTunes will tend to be personalised (not 'dear customer', 'hello' or similar)

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)

If it is a phishing email then forward it to Apple : reportphishing@apple.com , and then delete it.

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Answer 3

Jan 20, 2016 3:49 AM in response to thunderzzz

Have done everything it says in that post and haven't gotten recepit email since. Here are some screenshots of the emails.

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Answer 4

King_Penguin

Level 10

334,336 points

Jan 20, 2016 3:51 AM in response to Christopher69B

I've asked the hosts to remove the images from your posts as they include your account id - it's not a good idea to post personal info on any public forum.

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Answer 5

Jan 20, 2016 3:57 AM in response to King_Penguin

Totally forgot it had my Apple ID on it before post them, my bad! I'll remember to crop them out next time. Since changing sercuity questions and password I haven't gotten another email. So more than likely looks like someone was accessing my account to purchase something.

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