HT201441: Turn off Find My iPhone Activation Lock

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MarlonlockScrean99
Level 1 (0 points)

Q: I have buyed a iphone 5c but i can conctact the previous owner and now i have activation lock screen without the original ID How i can use it again

can you help me use my iphone back because i spend 300 US to buy it and now i cant conctact the previous owner to ask him about the ID who blocks the phone.

Can apple help me in this situation....

iPhone 5c, iOS 8.4.1, i cant reativate the phone

Posted on Jan 20, 2016 3:57 AM

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MarlonlockScrean99

Q: I have buyed a iphone 5c but i can conctact the previous owner and now i have activation lock screen without the original ID How i ... more

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jan 20, 2016 3:57 AM in response to MarlonlockScrean99
    Level 9 (78,503 points)
    iTunes
    Jan 20, 2016 3:57 AM in response to MarlonlockScrean99

    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

     

    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

     

    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.