Can anyone help? Snapchat sound is muffled and sounds like white noise

Can anyone help? Snapchat sound is muffled and sounds like white noise during videos, but sound works in normal camera videos and Insta videos etc. All permissions to use mic are turned on. The phone is not on silent. The volume is turned way up, and I haven't muted sound within the app. I have reinstalled the app, and reset the entire phone and still not working. However, when apple headphones are plugged in sound is clear. I have an iPhone 6s Plus.

iPhone 6s Plus, iOS 9.2.1

Posted on Jan 20, 2016 4:15 AM

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Posted on Oct 1, 2017 10:55 AM

I had this problem because I rest my iPhone 7 Plus on my pinky and it covers the microphone on the bottom of the phone. Snapchat videos were muffled and had sharp cracks. Moved my pinky and fixed the problem.

48 replies

Aug 3, 2017 5:24 PM in response to Chazzzzstorb

Hi!! So I had this issue with my Iphone 6 and now with my Iphone 7. I was going through the same things, checking my privacy and permissions, testing out all the apps to see where the audio worked and where it didn't. I restarted my phone and deleted apps.


But surprisingly what worked both times was cleaning out the microphone. I took a small toothpick and cleaned out the speakers and the microphone and all of a sudden, my microphone was fixed. Sometimes I guess a lot of dirt and sand gets into the microphone and we don't realize. So my hope would be just cleaning out the microphone and hopefully everything works.


Best wishes :)

Jun 16, 2017 4:44 AM in response to Chazzzzstorb

I had this issue yesterday and noticed this was the top Google result for this issue, so I figured I would post my findings/solution that fixed it. Basically, I ended up calling Apple and getting a diagnostic test done over the phone, then had to go to the store to get repairs. Apparently the issue was not with the microphones at all, but with a dead speaker. How this impacted the recording ability of the iPhone, you'd have to ask Apple engineers who designed it, I'm not sure.


But the point is, with this issue, there's nothing you can really do yourself... it is just hardware failure. At least in my experience. Luckily this happened to me while my phone was still under warranty.


unrelated WARNING: If you take your iPhone to the Apple store for "free" repairs, and they notice the tiniest crack in the screen/display, the "geniuses" will try to charge you $150 to replace it, even though they need to break the screen to replace the speaker(at least my nearest Apple store) anyways. *Without* telling you about it first. Complete nonsense.

Nov 13, 2017 6:52 PM in response to Amberjade3010

If your problem is only with the sound on Snapchat videos and not on your regular camera roll videos, this is what worked for me: Simply restarted my phone, deleted the app and reinstalled it. It must've been something to do with how the microphone was configured with Snapchat because when I re downloaded iit and gave access to the microphone again, I'm guessing that's how it reconfigured itself.

Feb 17, 2017 11:07 AM in response to Snoopy3131

I had the same issue with Snapchat and Instagram where the sound was muffled whenever I try to record new videos from these 2 app and I suffered for almost 2 weeks... until I woke up one day to realise that the issue was resolved by itself. Note that I sent a message to Snapchat regarding the issue but they never replied me :/

But I guess the only solution right now is patience up until it fixes itself... lol

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Can anyone help? Snapchat sound is muffled and sounds like white noise

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