Can anyone help? Snapchat sound is muffled and sounds like white noise

I had this problem because I rest my iPhone 7 Plus on my pinky and it covers the microphone on the bottom of the phone. Snapchat videos were muffled and had sharp cracks. Moved my pinky and fixed the problem.

I tried this method with no results as I too was getting white noise after recording on Snapchat, Instagram and also Voice Memos. went in to the Apple Store tonight and let them know what was going on. After a quick diagnostic check I learned that one of my bottom microphones had failed... boom brand new iPhone 7 and no more issue.

This worked for me and hopefully for you guys, try getting a needle and cleaning the mic (right beside the headphone jack) I had the same problems, snapchat was fuzzy but not my camera, I did this and now its all good, I hope it works for you guys :)

Hi!! So I had this issue with my Iphone 6 and now with my Iphone 7. I was going through the same things, checking my privacy and permissions, testing out all the apps to see where the audio worked and where it didn't. I restarted my phone and deleted apps.

But surprisingly what worked both times was cleaning out the microphone. I took a small toothpick and cleaned out the speakers and the microphone and all of a sudden, my microphone was fixed. Sometimes I guess a lot of dirt and sand gets into the microphone and we don't realize. So my hope would be just cleaning out the microphone and hopefully everything works.

Best wishes :)

Hey so after looking around for answers and all, I realized that my speakers and microphone on the bottom of my phone were clogged! I took a needle to them and now it works fine again. Try that!

I had this issue yesterday and noticed this was the top Google result for this issue, so I figured I would post my findings/solution that fixed it. Basically, I ended up calling Apple and getting a diagnostic test done over the phone, then had to go to the store to get repairs. Apparently the issue was not with the microphones at all, but with a dead speaker. How this impacted the recording ability of the iPhone, you'd have to ask Apple engineers who designed it, I'm not sure.

But the point is, with this issue, there's nothing you can really do yourself... it is just hardware failure. At least in my experience. Luckily this happened to me while my phone was still under warranty.

unrelated WARNING: If you take your iPhone to the Apple store for "free" repairs, and they notice the tiniest crack in the screen/display, the "geniuses" will try to charge you $150 to replace it, even though they need to break the screen to replace the speaker(at least my nearest Apple store) anyways. *Without* telling you about it first. Complete nonsense.

I had this problem. If you have a iPhone 7 notice on the bottom there are about 6 little holes either side of the charge port. Mine were filled to the rim with dirt and grime. Get a pin or something and clean them all out and the sound should work again.

I had this problem for weeks. I would record a video and no sound. I tried everything.. uninstalling the snap app, resetting my device, cleaning my mic, etc. until I logged into another device (in this case my iPad) and made sure the mic worked.. then logged back into my iPhone. From there on my Snapchat was not having any issues. Hope this helped.

If your problem is only with the sound on Snapchat videos and not on your regular camera roll videos, this is what worked for me: Simply restarted my phone, deleted the app and reinstalled it. It must've been something to do with how the microphone was configured with Snapchat because when I re downloaded iit and gave access to the microphone again, I'm guessing that's how it reconfigured itself.

I had the same issue with Snapchat and Instagram where the sound was muffled whenever I try to record new videos from these 2 app and I suffered for almost 2 weeks... until I woke up one day to realise that the issue was resolved by itself. Note that I sent a message to Snapchat regarding the issue but they never replied me :/

But I guess the only solution right now is patience up until it fixes itself... lol

Snapchat has no idea what the issue is. They told me to delete the Beta version of the iOS software. I did that and restarted my phone. It is still an issue. I did it three times and the white noise and no voice is still there. This is an issue that Snapchat doesn't know how to fix. No wonder their stock is tanking.

I've got an iPhone 7 Plus and this issue started with me too on Snapchat and Instagram a week ago. i hope they can fix it very soon :(

If you can make calls & receive calls then it's not the iPhone issue.

I had this issue today and I realized that when the switch above the volume buttons is set to silence the sounds on Snapchat filters do not play. I switch ti back to un-silence the device and I had the sounds.

Did you ever figure out this issue? Got a new iphone yesterday, 6s on 9.3.1 and having exact same issue. Recoding snapchat videos and also using built in voice memos recorder the sound comes out like white noise. Recording using built in camera seems fine though