WiFi inop

Question

Level 1

8 points

WiFi inop

Sometimes my phone says it can't connect to the network (any network). Other times the WiFi switch in settings is grayed out.

In any case, WiFi has stopped working altogether. I just updated to iOS 9.2.1 hoping it would fix the problem.

Is it time for a new phone?

iPhone 4S, iOS 9.2, 32 GB

Posted on Jan 20, 2016 5:26 AM

Reply

Answer 1

D.Cohen

Level 6

8,588 points

Jan 20, 2016 5:32 AM in response to egork

Hi! Take a look at this Apple Support article:

https://support.apple.com/en-us/HT204051

Reset your network settings.

Settings - General - Reset - Reset Network Settings

Try to reset your device. This won't delete your data stored on this device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.