maryde4

Q: unable to signin itunes connect (2002)

trying to get itunes on my phone to listen to my that is on itunes on my computer 

cannot connect  

iPhone 6, iOS 9.2.1

Posted on Jan 20, 2016 8:03 AM

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Q: unable to signin itunes connect (2002)

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  • by alex_h1,

    alex_h1 alex_h1 Jan 21, 2016 2:26 PM in response to maryde4
    Community Specialists
    Jan 21, 2016 2:26 PM in response to maryde4

    Hi Mary,

     

    I understand that you're getting error 2002 when trying to sync your iPhone in iTunes on your computer.  To help troubleshoot this error message please follow through the steps outlined below:

     

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

    If you still see the error message, check for hardware issues.

    Check for hardware issues

    Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

    Your device or computer might have a hardware issue that stops the update or restore from completing.

    1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    3. Make sure that your security software and settings are allowing communication between your device and update servers.
    4. If you still see the error message when you update or restore, contact Apple support.

     

    Get help with iOS update and restore errors

     

    Take care.