Vincent Eronson

Q: I cannot receive pictures in iMessage all of a sudden.

They show up as SubstandardFullSizeRender.jpg

These are some images I screanshoted. Any help?Screen Shot 2016-01-20 at 11.11.17 AM.pngScreen Shot 2016-01-20 at 11.11.27 AM.pngScreen Shot 2016-01-20 at 11.11.58 AM.png

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11.3)

Posted on Jan 20, 2016 9:14 AM

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Q: I cannot receive pictures in iMessage all of a sudden.

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 22, 2016 11:58 AM in response to Vincent Eronson
    Level 9 (73,203 points)
    Applications
    Jan 22, 2016 11:58 AM in response to Vincent Eronson

    Hi,

     

    I have not seen messages/alerts like those.

     

    Does the downward arrow allow you to Download the item ?
    The File Transfer Window implies you need to download them.

     

     

     

     

    3Sigcopy2.png

    7:58 pm      Friday; January 22, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mwells1468,

    mwells1468 mwells1468 Feb 7, 2016 1:36 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 7, 2016 1:36 PM in response to Ralph Johns (UK)

    I am having the exact same issue.  When I click the download arrow, nothing happens. It refreshes briefly but stops and never downloads.  I'm at my wits end in attempting to get online answers and nothing has worked so far. I have the same laptop and operating system as the gentleman in the original post.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 8, 2016 12:30 PM in response to mwells1468
    Level 9 (73,203 points)
    Applications
    Feb 8, 2016 12:30 PM in response to mwells1468

    Hi,

     

    Do you Little Snitch ?

    It is an app that act like a firewall as it shows you the Ports and IP addresses that an App wants to connect to.

    There are other apps like this about.

    Their main purpose is to Monitor and Inform but in some cases if you don't know a support process is involved then it can be blocked (or not Allowed)

     

    This is the type of thing that pops up.

    Screen Shot 2016-02-08 at 20.26.54.png

    It is this File Transfer Agent item you need for iMessages File transfers (pictures are included in this)

    In the Little Snitch App it is listed as two connections.

    Screen Shot 2016-02-08 at 20.28.17.png

     

    There is a slightly different named one for transfers via AIM and Jabber connections.

     

     

     

    3Sigcopy2.png

    8:30 pm      Monday; February 8, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by mwells1468,

    mwells1468 mwells1468 Feb 8, 2016 2:09 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 8, 2016 2:09 PM in response to Ralph Johns (UK)

    No, I don't have any program like that. Do I have to have it? I've never had one before and messages worked fine until a week or two ago. I have iMessages, as well as AIM and Jabber. I can't understand why I need to spend $40 for a program to fix a new Apple issue on a computer I've had for two years and never experienced before.

  • by sydneymapes,

    sydneymapes sydneymapes Feb 8, 2016 7:40 PM in response to mwells1468
    Level 1 (0 points)
    Feb 8, 2016 7:40 PM in response to mwells1468

    I have the same issue. It started about like a week and half ago and I don't know how to fix the problem.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 9, 2016 1:38 PM in response to mwells1468
    Level 9 (73,203 points)
    Applications
    Feb 9, 2016 1:38 PM in response to mwells1468

    Hi,

     

    No you don't have to have it.

    (It also comes with a trial version that lasts about 3 hours each time you boot the computer).

     

    I was saying that if you do have one like this it can block but processes (sub routines in effect) that are connected to the App but not fully part of it.

    Other Alternatives http://alternativeto.net/software/little-snitch/?platform=mac

     

    I have just written another reply to a similar question in this thread Re: Messages no longer allows me to transfer images using AIM

    I spent time seeing how it was working between my iChat 5.0.3 Snow Leopard computer where there have been no changes to the app and with my El Capitan iMac where El Capitan has received Updates.

    The outcome was not good.  AIM only seemed to allowed Zipped (Compressed ) Pics.

    Sending in folders worked sometimes but not as often as Zipped files.

     

    I must admit I am not seeing the same messages in the File Transfer window as the Original Poster.  They either work or go straight the "Failed".

     

     

    3Sigcopy2.png

    9:38 pm      Tuesday; February 9, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Ian Ashley,

    Ian Ashley Ian Ashley Feb 22, 2016 6:09 AM in response to Vincent Eronson
    Level 1 (65 points)
    Feb 22, 2016 6:09 AM in response to Vincent Eronson

    I am having the same problem. I can't get pictures on my MacBook Pro Retina 10.11.3. I see them on my iPhone but not my MBP.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 22, 2016 11:44 AM in response to Ian Ashley
    Level 9 (73,203 points)
    Applications
    Feb 22, 2016 11:44 AM in response to Ian Ashley

    Hi,

     

    Have you tried Zipping the file ?

     

     

    3Sigcopy2.png

    7:44 pm      Monday; February 22, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Marisa214,

    Marisa214 Marisa214 Feb 28, 2016 6:03 PM in response to Vincent Eronson
    Level 1 (0 points)
    Feb 28, 2016 6:03 PM in response to Vincent Eronson

    Same problem here, happened all of a sudden. I'm getting this for every photo sent. Maybe we have to wait for a new update. It is quite annoying hopefully it can be fixed soon

    Screen Shot 2016-02-28 at 8.52.39 PM.png

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 29, 2016 12:15 PM in response to Marisa214
    Level 9 (73,203 points)
    Applications
    Feb 29, 2016 12:15 PM in response to Marisa214

    Hi,

     

    I have not seen that error messages before.

    Have you changed something ?

    There is an App called Little Snitch that monitors and makes requests about every connection an App will make  (if you set it up that way).

    There are several support processes to Messages that can get blocked this way if you don't realise they are required.

     

    Little Snitch is not the only app that performs this sort of check or Firewall  type behaviour.

     

     

     

    3Sigcopy2.png

    8:15 pm      Monday; February 29, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Michele Ferrazza,

    Michele Ferrazza Michele Ferrazza Mar 3, 2016 4:03 AM in response to Marisa214
    Level 1 (5 points)
    Mar 3, 2016 4:03 AM in response to Marisa214

    Hi Marisa,

     

    same problem with me with MACBOOK PRO 15 OS 10.11.3

     

    I cannot receive anymore pics in the App Message on the computer, but on my iPhone everything work.

     

    Anyone have a clue?

     

    Thank you

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 3, 2016 12:19 PM in response to Michele Ferrazza
    Level 9 (73,203 points)
    Applications
    Mar 3, 2016 12:19 PM in response to Michele Ferrazza

    Hi,

     

    In System Preferences > Security and Privacy  is the Firewall On ?

    If so is Messages allowed ?

     

     

    3Sigcopy2.png

    8:19 pm      Thursday; March 3, 2016

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad