'Connect to iTunes' after update iOS 9.2.1

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Level 1

8 points

'Connect to iTunes' after update iOS 9.2.1

When I connected my phone to my laptop today, iTunes informed me that iOS 9.2.1 was available. I tried to update it and put it away for a while, but when I came back, it showed the connect to iTunes screen. I force shut it down (pressed home and power button at the same time), and tried to 'update' it through iTunes as the Apple Support page said. However, it said that my iPhone 'could not be found'. What do I do? Do I actually have to restore it? Or is there a solution that lets me keep all my settings, pictures, etc.?

iPhone 5s, iOS 9.2, null

Posted on Jan 20, 2016 11:42 AM

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Answer 1

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Demo

Level 10

166,494 points

Jan 20, 2016 11:57 AM in response to tbhlashtxn

If the phone isn't recognized in iTunes you may have to restore it. You should have backed up the phone first when you first connected to iTunes. If you have to erase the phone, there is no way to recover what you lost without a backup.

Take a look at this.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

tbhlashtxn Author

Level 1

8 points

Jan 20, 2016 11:57 AM in response to Demo

Thank you for letting me know. Somehow though, I don't know what I did, but it's updating! I tried it like five times, but now it finally seems to be working. But thank you for your help anyway, I'll always back up my phone from now on.

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Answer 3

Demo

Level 10

166,494 points

Jan 20, 2016 12:41 PM in response to tbhlashtxn

You're welcome. If it is updating now, you may not have erased anything. Hope for the best!

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Answer 4

Jan 20, 2016 1:01 PM in response to tbhlashtxn

I'm in the same problem right now. 😟

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