mel2472
Level 1 (0 points)

Q: All music and playlists disappeared from "My Music"

iPhone 6 - 16GB - iOS 9.2

I logged out of my account on app store and when i logged back in all my music an playlists on Apple Music were gone.

iPhone 6, iOS 9.2, 16GB

Posted on Jan 20, 2016 6:32 PM

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mel2472

Q: All music and playlists disappeared from "My Music"

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  • by jeffd55,

    jeffd55 jeffd55 Jan 22, 2016 6:43 AM in response to mel2472
    Community Specialists
    Jan 22, 2016 6:43 AM in response to mel2472

    Hello mel2472,

     

    Thank you for using Apple Support Communities. 

     

    I see that after logging out of your account on the iTunes Store and logging back in, your Apple Music content and playlists were missing. Have you tried signing in and/or enabling Apple Music. 

    On your iPhone, iPad, or iPod touch
    In the Apple Music app, tap the profile icon and sign in with the same Apple ID and password that you use for your Apple Music membership. 
    From your device's Home screen, go to Settings > Music, and turn on iCloud Music Library.

    If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.

    Sync Apple Music across your iPhone, iPad, iPod touch and computer

     

    Best regards.