Recent new contact in iPhone 5s doesn't show FaceTime video icon or message icon. I cannot FaceTime with this contact. Is there a solution?

Hi Murphys Mum,

Thank you for contributing to the Apple Support Communities.

If your contact doesn't show FaceTime calling options on your device, they will need to make sure they have FaceTime enabled on their device(s)--Use FaceTime with your iPhone, iPad, or iPod touch. If it's enabled, they can use the troubleshooting steps in Get help if you can't make or receive FaceTime calls.

Best Regards.