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billtlee

Q: 10.11.3 update with Time Machine

After I did the latest update to the OS to 10.11.3 I can no longer access the drive on my time machine.  I am getting: The Operation couldn't be completed. (OSStatus error 2.).  When I try to access it through Airport Utility, it keeps asking me to enter password but won't let me in.  I tried rebooting, restarting the time capsule to no avail.  Anyone have this problem?error1.jpgerror2.jpg

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Jan 21, 2016 12:41 AM

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Q: 10.11.3 update with Time Machine

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  • by LaPastenague,

    LaPastenague LaPastenague Jan 21, 2016 12:09 PM in response to billtlee
    Level 9 (52,310 points)
    Wireless
    Jan 21, 2016 12:09 PM in response to billtlee

    Factory reset the TC.

     

    Here is the complete list of things to try.. I would definitely fix up the naming.. you are running the default name from the looks of it.

     

    Also point 6 below is important.. ipv6 has caused issues on every version of OSX since Lion.

     

    Use ethernet if you have to.. if the computer has no ethernet port, buy the thunderbolt to ethernet adapter which is cheap cf everything else that has the word thunderbolt on it.

     

    Start from a factory reset. No files are lost on the hard disk doing this.

    Factory reset universal

    Power off the TC.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the TC to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.

    N.B. None of your files on the hard disk of the TC are deleted.. this simply clears out the router settings of the TC.

     

    Setup the TC again.

     

    Then redo the setup from the computer with Mavericks--Yosemite--ElCapo. (MYELCAP)

    1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.

    eg TCgen5 for basestation and TCwifi wireless name.

     

     

    If the issue is wireless use TC24ghz and TC5ghz with fixed channels as this also seems to help stop the nonsense. But this can be tried in the second round. ie plan on a first and second round of changes to fix this.. hopefully.. I will point out other steps that can be round2.

     

    2. Use all passwords that also comply with 1. but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.

     

    3. If the TC is main router you can skip this point. This is only an issue when the TC is bridged.

    Ensure the TC always takes the same IP address.. you will need to do this on the main router using dhcp reservation.. or a bit more complex setup using static IP in the TC. But this is important.. having IP drift all over the place when MYELCAP cannot remember its own name for 5 min after a reboot makes for poor networking.

     

    4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric.. but this change will mess up your TM backup.. so be prepared to do a new full backup. Sorry.. keep this one for second round if you want to avoid a new backup.

     

    5. Mount the TC disk in the computer manually.

     

    In Finder, Go, Connect to server from the top menu,

    Type in SMB://192.168.0.254 (or whatever the TC ip is which you have now made static. As a router by default it is 10.0.1.1 and I encourage people to stick with that unless you know what you are doing).

     

    You can use name.. SMB://TCgen5.local where you replace TCgen5 with your TC name.. local is the default domain of the TC and doesn't change.

    However names are not so easy as IP address.. nor as reliable. At least not in Yosemite they aren't. The domain can also be an issue if you are not plugged or wireless directly to the TC.

     

    6. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only. Do the same for ethernet if you use it.


    ipv6on.png

     

     

     

     

     

     

    There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.

     

     

    You might need to do some more work on the computer itself. eg Reset the NVRAM/PRAM/SMC.. has helped some people. Clean install of the OS is also helpful if you upgrade installed.

     

    https://discussions.apple.com/message/29202159?ac_cid=ha123456#29202159

     

    Tell us how you go.