One account gets spinning gear wheel after 10.11.3 update - other accounts okay.

Question

Level 1

19 points

One account gets spinning gear wheel after 10.11.3 update - other accounts okay.

Hi,

I have performed the update via App store and now one of two accounts (the one I need most!) just gets the spinning gear wheel.

I have tried safe boot and disk first aid ( from the good account) also downloading the combi update still without success.

That user account also has Server running on it but for the caching service only.

Now looking to the community for ideas.

I may just create a new account and migrate the data over if I can’t get it sorted.

Many thanks

Mike

Posted on Jan 21, 2016 12:42 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Jan 21, 2016 9:47 AM in response to small_IT

If you have a working admin account, please log in to it, launch Console, and post the log messages that are written when you try to log in to the non-working account. No more than about 25 lines, please.

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Answer 2

small_IT Author

Level 1

19 points

Jan 21, 2016 12:23 PM in response to Linc Davis

Linc,

Do you mean from the All Messages area or is there a specific area?

Many thanks

Mike

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Answer 3

Linc Davis

Level 10

209,739 points

Jan 21, 2016 12:31 PM in response to small_IT

All messages.

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Answer 4

small_IT Author

Level 1

19 points

Jan 21, 2016 12:53 PM in response to Linc Davis

21/01/2016 20:35:20.130 diagnosticd[153]: error evaluating process info - pid: 486, puniqueid: 486

21/01/2016 20:35:20.130 com.apple.xpc.launchd[1]: (com.apple.lsd) Service only ran for 0 seconds. Pushing respawn out by 1 seconds.

21/01/2016 20:35:21.844 com.apple.xpc.launchd[1]: (com.apple.lsd[487]) Service exited due to signal: Segmentation fault: 11

21/01/2016 20:35:21.844 diagnosticd[153]: error evaluating process info - pid: 487, puniqueid: 487

21/01/2016 20:35:21.844 com.apple.xpc.launchd[1]: (com.apple.lsd) Service only ran for 0 seconds. Pushing respawn out by 1 seconds.

21/01/2016 20:35:23.295 servermgr_netboot[294]: updateHTTPSharepoint: default site was nil using default path

21/01/2016 20:35:23.295 servermgr_netboot[294]: updateHTTPSharepoint: received error from servermgr_web Error Domain=com.apple.servermgrd Code=3 "(null)"

21/01/2016 20:35:23.527 diagnosticd[153]: error evaluating process info - pid: 488, puniqueid: 488

21/01/2016 20:35:23.527 com.apple.xpc.launchd[1]: (com.apple.lsd[488]) Service exited due to signal: Segmentation fault: 11

21/01/2016 20:35:23.527 com.apple.xpc.launchd[1]: (com.apple.lsd) Service only ran for 0 seconds. Pushing respawn out by 1 seconds.

21/01/2016 20:35:24.107 ReportCrash[485]: Saved crash report for lsd[487] version 728.6 to /Users/mike/Library/Logs/DiagnosticReports/lsd_2016-01-21-203524_Mikes-Mac-Mini .crash

21/01/2016 20:35:24.107 ReportCrash[485]: Saved crash report for lsd[482] version 728.6 to /Users/mike/Library/Logs/DiagnosticReports/lsd_2016-01-21-203524-1_Mikes-Mac-Mi ni.crash

21/01/2016 20:35:24.108 ReportCrash[485]: Saved crash report for lsd[486] version 728.6 to /Users/mike/Library/Logs/DiagnosticReports/lsd_2016-01-21-203524-2_Mikes-Mac-Mi ni.crash

21/01/2016 20:35:24.108 ReportCrash[485]: Saved crash report for lsd[488] version 728.6 to /Users/mike/Library/Logs/DiagnosticReports/lsd_2016-01-21-203524-3_Mikes-Mac-Mi ni.crash

21/01/2016 20:35:25.255 diagnosticd[153]: error evaluating process info - pid: 491, puniqueid: 491

21/01/2016 20:35:25.255 com.apple.xpc.launchd[1]: (com.apple.lsd[491]) Service exited due to signal: Segmentation fault: 11

21/01/2016 20:35:25.255 com.apple.xpc.launchd[1]: (com.apple.lsd) Service only ran for 0 seconds. Pushing respawn out by 1 seconds.

21/01/2016 20:35:26.177 ReportCrash[485]: Saved crash report for lsd[491] version 728.6 to /Users/mike/Library/Logs/DiagnosticReports/lsd_2016-01-21-203526_Mikes-Mac-Mini .crash

21/01/2016 20:36:00.000 bootlog[0]: BOOT_TIME 1453408560 0

21/01/2016 20:36:02.000 syslogd[58]: Configuration Notice:

ASL Module "com.apple.AccountPolicyHelper" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

21/01/2016 20:36:02.000 syslogd[58]: Configuration Notice:

ASL Module "com.apple.Accounts" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

21/01/2016 20:36:02.000 syslogd[58]: Configuration Notice:

ASL Module "com.apple.Accounts" claims selected messages.

Those messages may not appear in standard system log files or in the ASL database.

21/01/2016 20:36:02.000 syslogd[58]: Configuration Notice:

ASL Module "com.apple.authd" sharing output destination "/var/log/asl" with ASL Module "com.apple.asl".

Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

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Answer 5

Linc Davis

Level 10

209,739 points

Jan 21, 2016 12:58 PM in response to small_IT

This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Please back up all data.

Triple-click anywhere in the line below on this page to select it:

/var/folders

Right-click or control-click the highlighted line and select

Services ▹ Open

from the contextual menu.* A folder with the odd name "folders" should open.

Inside "folders" are several subfolders, each with a two-character name. Drag all the subfolders except the one named "zz" to the Trash. Don't delete the subfolder named "zz". You'll be prompted for your administrator login credentials.

Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 6

small_IT Author

Level 1

19 points

Jan 21, 2016 1:25 PM in response to Linc Davis

Brilliant! It worked!

Thank you very much, I doubt I'd ever have got that.

If you lived closer the drinks would be on me🙂

Many thanks

Mike (on a small Island between France & UK)

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