thisisclairebro

Level 1 (0 points)

Q: iTunes has deleted some of my purchased music, how do I get it back?

I have a lot of music and iTunes is like my central hub, I owned an HTC so was using Google Play for a long time and bought a lot of music from there. I then downloaded all the music onto iTunes when I got my new iPhone.

I have just finished the trial of Apple Music and found that some of the music from Apple Music is still on my phone, but a tonne of my purchased music has been deleted or has been greyed out and become unavailable.

Is there any way to get the music back?

iPhone 6s, iOS 9.2.1

Posted on Jan 21, 2016 3:09 AM

I have this question too

Q: iTunes has deleted some of my purchased music, how do I get it back?

All replies

Helpful answers

by norm123,

norm123 Jan 22, 2016 10:17 AM in response to thisisclairebro
Community Specialists

Jan 22, 2016 10:17 AM in response to thisisclairebro

Hi thisisclairebro,

I understand that you are not seeing all your content after canceling your Apple Music Membership. That is something I can help you out with.

The one thing I want to make sure is turned off is iCloud Music Library. This is how your Library in iTunes and your iPhone would stay in sync with each other. Turning this off but leaving Apple Music on will ensure that you can see just your purchased content and be able to download this. Take a look at the first article that explains what iCloud Music Library does. The second and third article will be for deleting the content if it is greyed out and then downloading your purchased songs again.

Sync Apple Music across your iPhone, iPad, iPod touch and computer
https://support.apple.com/en-us/HT204926

Delete music, movies, apps, and other content from your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT204343

Download your past purchases
https://support.apple.com/en-us/HT201272

Let me know if this helps.

Take care
Reply options

Link to this post