Why does my Apple TV not connect to my Airport Time Capsule wifi?

Question

Why does my Apple TV not connect to my Airport Time Capsule wifi?

I Recently purchased an Airport Time Capsule and just switched it over to send out the wifi signal. It worked on all my devices but one of my Apple TVs... it claims it will connect to the wifi without internet (which is useless) or to try an ethernet cable. I tried the ethernet cable and it still won't work. The apple TV will connect to my cellphone's hotspot signal so I can't figure out what is wrong. I have tried rebooting all the devices, tried to see if I missed any updates but everything is up to date, and changed ethernet cables... Any suggestions?

Apple TV (3rd generation), iOS 7.1.2, IOS 7.2(7512) is what m

Posted on Jan 21, 2016 6:34 AM

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Answer 1

jeffd55

Community Specialist

Jan 22, 2016 12:44 PM in response to fowler.blaire

Hello fowler.blaire,

Thank you for using Apple Support Communities.

I understand that your Apple TV is not able to connect to your Airport Wi-Fi network. The following article provides the basic troubleshooting for your Apple TV to connect to a Wi-Fi network.

Get help with Wi-Fi networks on your Apple TV

Best regards.

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Answer 2

Jan 22, 2016 2:45 PM in response to jeffd55

Thanks Jeff. I ended up calling Apple support because the Internet stopped working on my husband's computer too. Here is what they said...

Go into Airport Utility and click on your Airport device, then click edit. You should see a list of tabs... Base station, Internet, wireless, network, and disks. Click on Network and mine said router mode: off (bridge). Change this to DHCP & NAT. After that, my Internet and wireless has been working perfectly. Thought I would post the answer in case someone else has had similar issues. Turns out it was an Airport Time capsule problem.

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Answer 3

jeffd55

Community Specialist

Jan 27, 2016 1:27 PM in response to fowler.blaire

Hi fowler.blaire,

Thanks for the feedback and glad it's working for you.

Cheers

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