Q: "Card Not added" error - Apple Pay

I received a new debit card yesterday, since my old one had expired. I deleted the old one from Apple Pay in the Watch app, and now when I try to add the new one, I am presented with the terms and conditions, and then a "Card not added - Contact issuer" error.

This happened with my old card, which I solved by signing out of Family Sharing. I am still not part of a Family Sharing group. At the time, HSBC said it was not on their end, and was an issue with Apple/device.

With my new card, I can add it to my Dad's Watch, so it is definitely not the card or bank account. Region on my phone and watch is UK.

So far, I have hard reset, turned off and back on, signed out and in again of iCloud.

Apple Watch Sport (watchOS 2.1) iPhone 5s (iOS 9.2.1)

Apple Watch Sport 42mm, watchOS 2.1

Posted on Jan 21, 2016 9:32 AM

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Q: "Card Not added" error - Apple Pay

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by Jonathan UK,

Jonathan UK Jan 21, 2016 9:56 AM in response to michae95l
Level 8 (39,952 points)

Apple Watch

Jan 21, 2016 9:56 AM in response to michae95l

Hi Michael

In the first instance, try contacting HSBC, as directed by the error message. You may, for example, first need to activate (in general terms, rather than for Apple Pay) your replacement debit card.

03457 404 404 - open from 8am to 10pm daily:
http://www.hsbc.co.uk/1/2/apple-pay/faqs
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by michae95l,

michae95l Jan 21, 2016 10:12 AM in response to Jonathan UK
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Jan 21, 2016 10:12 AM in response to Jonathan UK

I have already activated the new card, and it adds ok on my Dad's device, so there can't be anything wrong with the card.
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by Jonathan UK,

by michae95l,

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