jennyacuna2
Level 1
(0 points)
Q: My phone suddenly won't show me pictures or videos in my messages
My phone suddenly won't show me pictures or videos in messages? It has the blue downloading symbol but that doesn't work. Why all of a sudden is this happening and how do I correct it?
by ZikzakCorp,Apple recommended
ZikzakCorp
Level 4
(1,033 points)
iPhone
Start by restarting the phone by holding down the Home and Power button until you see the Apple logo. Make sure that you’re connected to the Internet through cellular data or Wi-Fi. Go to Settings > Messages. Check that MMS is turned on. If that doesn't resolve the issue, contact your carrier.
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
