Q: my phone says it's in headphone mode but it's not and I can't hear anything

Hi ryte11,

I understand that you are having an issue with no sound coming from the speaker of your iPhone because it shows that the headphones are plugged in. Let's see if we can get that sorted out. 

Take a look at the article below. It goes into troubleshooting issue with no sound from speaker. It has a section for plugging in your headphones and cleaning out the headphone jack of any debris. 

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker|
https://support.apple.com/en-us/HT203794

Have a good day