Q: how i chat with you

You can post your question on this user to user forum. If you need to chat with Apple, use the link here: https://www.apple.com/support/

-AJ

Is the Apple ID that shows up yours? Did you buy this phone second hand?

Here is an article on activation an iPhone: If you can't activate your iPhone - Apple Support

-AJ

dat from hai phong viet nam wrote:

 

please check information help me. my id apple --------- please!

I am just another user, I am not able to check that for you. Is your ID showing on the phone?

You may also be able to call one of Apple's World Wide numbers: Contact Apple for support and service - Apple Support

It sounds like the previous owner didn't properly remove activation lock. See if you can get a refund or ask them to follow the directions here: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

-AJ

Chat may not be available where you are located, check here: Contact Apple Support If it is not, Apple has worldwide numbers.

Also note that Apple can't remove the other persons account, so if the previous owner won't the phone is not useable by you.

If you live in Vietnam, like your username shows try the following number (If you are having an issue not related to activation lock):

Vietnam

Dial 1-201-0288, then

dial 800-708-5413

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

*copied from link in above post.

Try calling the number I gave you before then.

Sorry to hear that. See if the previous owner can make sure activation lock has been turned off. Turn off Find My iPhone Activation Lock - Apple Support

-AJ