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User profile for user: King Richard 111
King Richard 111 Author
User level: Level 1
26 points

Download and install Apple mobile device sub driver

iTunes does not recognise my iPad when connected to laptop.

using Windows 10

device manager

Universal Serial Bus Controlers

does not have "Apple mobile device sub driver " installed.

How can I install this?

iPad Air, iOS 9.2.1, Windows 10 of Laptop

Posted on Jan 21, 2016 5:18 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
272,707 points

Posted on Jan 21, 2016 7:38 PM

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.



tt2

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3 replies
Question marked as Best reply
User profile for user: turingtest2
turingtest2
User level: Level 10
272,707 points

Jan 21, 2016 7:38 PM in response to King Richard 111

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.



tt2

Reply

Download and install Apple mobile device sub driver

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