davki
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Q: Software missing to connect to itunes

I had to reinstall I-tunes. I finally got it to run, but when I try to connect my phone to sync, it says" This I-phone cannot be used because it's required software in not installed. Run the installer to remove, and then re-install again". I have tried to reinstall iTunes several times, but no luck.. Any suggestions?? Thanns flr the help. Dave

Posted on Jan 21, 2016 5:37 PM

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davki

Q: Software missing to connect to itunes

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  • by alex_h1,

    alex_h1 alex_h1 Jan 23, 2016 6:05 AM in response to davki
    Community Specialists
    Jan 23, 2016 6:05 AM in response to davki

    Hi davki,
     

    Thanks for contributing to the Apple Support Communities.
     

    Since you're receiving a message about reinstalling iTunes and you've already tried several times, I recommend starting with these tips from If you can't install or update iTunes for Windows:
     

    1. Make sure that you're logged in to your computer as an administrator.


      If you're not sure if you have an administrator account, learn how to log on as an administrator. You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.

       
    2. Install the latest Microsoft Windows updates.


      To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.

       
    3. Download the latest supported version of iTunes for your PC from one of the links below. After you click the link, click Download to download the iTunes installer. When prompted, click Save (instead of Run). iTunes 12.1.3 is the latest version of iTunes supported for Windows XP and Vista.


      Windows 7 or later
      iTunes 12.1.3 for Windows XP and Windows Vista 32-bit
      iTunes 12.1.3 for Windows Vista 64-bit

       
    4. Right click on iTunesSetup or iTunes6464Setup (the installer you downloaded in step 3). 


      If you have Windows Vista or later: Choose "Run as administrator."
      If you have Windows XP: Choose Open.


      If you've previously installed iTunes, the installer will prompt you to repair the software.


      After the repair is complete, restart your computer and try launching iTunes.


    If the same message appears after trying these steps, see Remove and reinstall iTunes and related software components for Windows 7 and later. Be sure to follow all of the steps under "Make sure that iTunes and its related components are completely uninstalled" in this article before reinstalling the software.
     

    If the situation isn't resolved, you can also find many good tips in turingtest2's reply in itunes install.
     

    Sincerely.