pink.poe.frog

Q: Why does apple music app crash when I go to my playlist?

I have a Android phone and had beats music but had to switch to apple music and everything works fine and has all my music on there from beats music but when I go to My playlist the whole app crashes. what should I do?  I've already updated my phone and uninstalled the app multiple times.

Posted on Jan 21, 2016 8:48 PM

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Q: Why does apple music app crash when I go to my playlist?

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  • by Nubz N.,

    Nubz N. Nubz N. Jan 23, 2016 7:55 AM in response to pink.poe.frog
    Community Hosts
    Jan 23, 2016 7:55 AM in response to pink.poe.frog

    Howdy pink.poe.frog,

     

    Thank you for visiting Apple Support Communities.

     

    I gather when Apple Music crashes on your Android phone it is the only app affected.  Thanks for insuring your phone is updated and for reinstalling the app.  Those are good troubleshooting steps.

     

    Further troubleshooting is included in this article.

     

    Get help with the beta of Apple Music on Android - Apple Support

     

    Take care.

  • by kgunn91,

    kgunn91 kgunn91 Jan 27, 2016 9:37 AM in response to pink.poe.frog
    Level 1 (4 points)
    Jan 27, 2016 9:37 AM in response to pink.poe.frog

    I was having the same problem yesterday.  I could access My Music, but when I tried to access Playlists the app would crash.  I had turned off Mobile Data on my phone since I listen offline when away from wifi; I turned mobile data back on and it seems to have resolved the issue.  It may not be the same problem with you but thought I would offer my experience.

     

    Update:  I am able to recreate this issue by turning mobile data off.  With mobile data turned off, the app crashes every time I try to access my playlists.