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Jan 21, 2016 8:46 PM in response to gi_daverby Kenichi Watanabe,If this is a new iPod shuffle, make sure the plug on docking cable is fully inserted into the shuffle's headphones jack, as shown in this document
iPod shuffle (4th generation): Not seen in iTunes - Apple Support\\
Otherwise, please provide more details. Is your shuffle the current 4th gen model, or an older shuffle (which one)? When you connect the shuffle, does the shuffle's light come on? If it's ON, what does it do (blinking or solid)?