stoveOVEN
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Q: files from CD cut to 30 seconds

I'm running iTunes 12.3.2.35 on windows 7, and attempting to import a CD so I can have it on my iPhone. Several CDs that I have tried will only upload the first 30-ish seconds of the song. Some are 19 seconds, some are 25 etc. After removing one album and re-uploading it to itunes, the problem was fixed and the entire song file was available. The other albums have not worked with the same solution.

Windows 7

Posted on Jan 21, 2016 9:41 PM

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stoveOVEN

Q: files from CD cut to 30 seconds

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  • by norm123,

    norm123 norm123 Jan 23, 2016 8:49 AM in response to stoveOVEN
    Community Specialists
    Jan 23, 2016 8:49 AM in response to stoveOVEN

    Hello stoveOVEN,

    I understand that you are having issues with importing CD's to your computer. Let's see if we can get this sorted out. 

    I have found an article that talks to importing CD's into iTunes and has a section on troubleshooting it when it doesn't work as expected. Take a look at the information outlined below. I have quoted the section specifically for troubleshooting for you convenience. 

    Import songs from CDs in iTunes
    https://support.apple.com/kb/ph20501
     

    If you have trouble importing songs from an audio CD 

    If iTunes doesn’t recognize audio CDs or if you’re having trouble importing songs, check the following: 

    • If error correction is turned on, it can take longer to import CDs. Try the following:

    1. Mac users: Choose iTunes > Preferences, then click Import Settings.
      Windows users: Choose Edit > Preferences, then click Import Settings.

    2. If the “Use error correction when reading Audio CDs” checkbox is not selected, select it. If it’s already selected, deselect it. 

    • If you have more than one CD or DVD drive, try using iTunes with each drive. 

    • If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, the CD may be dirty or scratched. Try cleaning the CD with a soft, lint-free cloth, and then importing the songs again. 

    • Windows users, also check the following:

       
         
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        If the audio CD doesn’t appear in the iTunes window or a window doesn’t appear when you insert a CD, quit iTunes, then open it again by double-clicking the app icon in the iTunes folder in the Program Files folder on your hard disk. Do not open iTunes using the shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one. 

         
        •  
      •  

        Check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive. 

         
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      •  

        Make sure you have the latest software updates for Windows or your CD or DVD drive. Check the Windows website and your computer or drive manufacturer’s site for updates. Also make sure you have the latest drivers for your video and sound cards. 

         
        •  
      •  

        To see if iTunes can find any problems with your CD drive, choose Help > Run CD Diagnostics and choose DVD/CD Diagnostics. For help with understanding the diagnostics results and other CD troubleshooting information, see Additional troubleshooting tips for burning issues.

         


    Take care