Q: Apple TV 4 remote inconsistent
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Jan 22, 2016 1:15 AMby Vinceassociate,Watch the light on the ATV when pressing the remote and if it instantly blinks then the ATV is getting the remote commands but is delaying reacting. If that is the case, rule out the remote as the issue.
In that case, double tap the TV icon button and check how many apps may be running in the background. Swipe up to close each one until none are left then launch the one you want. This makes sure the ATV is not lagging because of too many apps running.
Finally consider the app you are using and it may appear slow due to network traffic. It may be waiting for something to download.
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Jan 22, 2016 7:48 AMby Vinceassociate,Sounds like a bad trackpad. I would return the ATV for another.
If you want to try everything else first, I would
1. Charge remote for 3 hours
2. Run software update on the ATV to make sure you are up to date
3. Restore the ATV.
My bet is the trackpad part of the remote is bad. Mine is always responsive.
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Jan 22, 2016 8:13 AMby Protodd,You can also try adjusting the trackpad speed...
How to adjust Touch surface sensitivity on Siri Remote
Step 1: Go to Settings → Remotes and Devices → Touch Surface Tracking.
Step 2: You can now choose between two modes of tracking: Fast and Slow. Setting tracking to Fast will require smaller thumb movements to move farther on the Apple TV screen. If you choose Slow, you’ll make larger movements to move a smaller distance.
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by Winston Churchill,Jan 22, 2016 8:18 AM
Winston Churchill
Jan 22, 2016 8:18 AM
in response to julian KAYE
Level 10
(104,538 points)
Apple TVI'm inclined to think this is a result of interference of some kind, either on wifi, bluetooth or perhaps even HDMI. Whilst I might be wrong, if I'm not it means that returning the Apple TV for another won't likely make any difference. You might be better testing the remote in another location first.
