HT204755: If your Mac stops responding during setup

Learn about If your Mac stops responding during setup
crouchendchris
Level 1 (0 points)

Q: My new MacBook Pro stopped responding during set up. Waited 30 minutes and still spinning. What now?

NNew MacBook Pro stopped responding during set up. Checked online help and have followed advice to wait 30 minutes but still spinning. What do I do now? Very impressed!

Posted on Jan 22, 2016 3:35 AM

by lllaass,Solvedanswer
lllaass lllaass
Level 10 (190,813 points)
Apple Watch
A:

Shutdown and restart. If necessary, shutdown by depressing and holding the Power button until it turn off and then release press to restart.

Posted on Jan 22, 2016 8:37 AM

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crouchendchris

Q: My new MacBook Pro stopped responding during set up. Waited 30 minutes and still spinning. What now?

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  • Helpful answers

  • by lllaass,Solvedanswer

    lllaass lllaass Jan 22, 2016 8:37 AM in response to crouchendchris
    Level 10 (190,813 points)
    Apple Watch
    Jan 22, 2016 8:37 AM in response to crouchendchris

    Shutdown and restart. If necessary, shutdown by depressing and holding the Power button until it turn off and then release press to restart.

  • by dominic23,

    dominic23 dominic23 Jan 22, 2016 5:18 AM in response to crouchendchris
    Level 8 (42,122 points)
    Mac OS X
    Jan 22, 2016 5:18 AM in response to crouchendchris

    A new Mac comes with 90 days of free tech support from AppleCare.

     

    AppleCare: 1-800-275-2273

  • by crouchendchris,

    crouchendchris crouchendchris Jan 22, 2016 8:43 AM in response to lllaass
    Level 1 (0 points)
    Jan 22, 2016 8:43 AM in response to lllaass

    Thank you, problem solved! I tried holding down the power button but not for long enough apparently!  I also tried Apple Support and was helped to update and install latest operating system -El Capitan. Fingers crossed all will now be well - not a very encouraging start when you open up a brand new laptop. First time I've ever had problems either an Apple Product and it has shaken my confidence a bit.