Can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image of a girl with his Iphone hiding the music list I can't getrid of this image. I don't want to try or buy Music

can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image of a girl with his Iphone hiding the music list I can't getrid of this image. I don't want to try or buy Music If I touch the image nothing happens no link to Music store. The image is there and that's all. How get back to my music.


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iPad Mini, iOS 9.2.1

Posted on Jan 22, 2016 12:44 AM

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11 replies

Jan 22, 2016 2:14 AM in response to Patro

On one of the devices, try doing a Restart (to give iOS a fresh start). Data is not affected.


Restart your iPhone, iPad, or iPod touch - Apple Support


Then, go into Settings -> Music, and make sure Show Apple Music is turned OFF. Tap the Music app. If you see that image with the girl holding iPhone, there should be choices on screen to Join Apple Music or show your own music (don't remember exact wording). Pick the latter.

no link to Music store

The store for buying music is a separate app called iTunes Store.

Feb 6, 2016 2:36 PM in response to Patro

I have this same problem when trying to access the radio. I tried restarting and still have it. I DO have a choice at the bottom of the "girl" screen of "Not Now". It goes back to screen to choose a genre of music, I choose one, the bottom "play" box pops up briefly, goes away and I get the "girl" screen again. Do I have to sign up for Apple Music now to listen to the Radio feature in My Music?

Feb 6, 2016 2:44 PM in response to KemistryOK

The Radio feature is no longer a free option, so you do have to sign up for Apple Music in order to use the Radio. Be sure that you understand the ramifications of using this service before signing up - it changes the way that Music works on your device:


Join Apple Music - Apple Support


APPLE MUSIC VS. ITUNES MATCH


Apple Music - Manage Your Music - Apple Support


You can still use Beats 1 without a subscription:


https://itunes.apple.com/us/station/beats-1/idra.978194965f


Best of luck,


GB

May 4, 2016 6:45 AM in response to Maxbellons

I have tried these options without success. Oddly, after changing the setting to not showing Apple Music and restarting (that is, pressing sleep and home button) I did momentarily see my music, but then that annoying girl with her iPhone was back. The page with her and the corporate image is completely unresponsive on my iPad, so I can't opt to either join or not join corporate music.


I'd really like to see a response here from a service person from the corporation. You've caused the problem, you can give the solution, instead of expecting the consumers you call the "community" to do your work for you while the coproationrporation rakes in billions.

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Can't access my music anymore on my Ipad or Iphone. Each time I select Music Icon, there is an Image of a girl with his Iphone hiding the music list I can't getrid of this image. I don't want to try or buy Music

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