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All replies
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Helpful answers
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Jan 22, 2016 10:38 AM in response to jlegakoby dominic23,Did you install the OS X?
If you didn't:
Finder > Applications > Installer OS X El Capitan.app
Double click it.
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Jan 22, 2016 11:30 AM in response to jlegakoby OGELTHORPE,What is the EXACT model/year of you MBP?
Ciao.
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Jan 22, 2016 11:53 AM in response to OGELTHORPEby jlegako,I am not sure. It is a MacBook Pro bought August of 2006. It has been a jewel up until now.
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Jan 22, 2016 11:57 AM in response to jlegakoby jlegako,Iseems as if the keyboard isn't working, It will not take any commands.
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Jan 22, 2016 12:05 PM in response to jlegakoby OGELTHORPE,Use this to find the serial number of your MBP:
https://support.apple.com/en-us/HT204347
Then enter it here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Then post back the model/year information.
Ciao.
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Jan 22, 2016 12:32 PM in response to OGELTHORPEby jlegako,Serial Number: W8**********XJ
<Personal Information Edited by Host>
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Jan 22, 2016 12:46 PM in response to jlegakoby OGELTHORPE,You have a mid 2009 15" MBP.
Start with SMC and NVRAM resets:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Then try a safe boot:
https://support.apple.com/en-us/HT201262
Any change?
Ciao.