Michael McWatters
Level 1 (67 points)
Safari

Q: Siri unable to execute most commands

I have a new iPhone 6S Plus and the latest version of iOS 9. Siri is able to answer when a query is made, but then stalls on executing the command.

 

For example, I ask Siri to launch Notes; a several second delay ensues, and then Siri responds, "You don't seem to have an app named 'notes.' We could see if the App Store has it.

 

Or I say, call Joe Smith (from my address book), Siri says, "Calling Joe Smith," thinks for several seconds, and then responds, "Sorry, Michael, I can't make your phone call."

 

This happens whether the iPhone is locked or not.

 

Anyone have any ideas or experiencing something similar?

Posted on Jan 22, 2016 10:34 AM

by ManSinha,Apple recommended
ManSinha ManSinha
Level 6 (10,250 points)
iPhone
A:

Get help with Siri

  • If "Hey Siri" isn't working, make sure that "Hey Siri" is turned on under Settings > General > Siri.
  • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
  • If Siri isn't available or responding to questions, see the next section.

If Siri isn't available, or doesn't understand or respond to questions

After each step, see if you still need help:

  1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
  2. On your iOS device, make sure that Siri is turned on under Settings > General > Siri.
  3. Restart your iPhone, iPad, or iPod touch.
  4. On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
  5. Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it.
  6. If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
  7. Contact Apple Support.

If Siri doesn't make a sound when you hold down the Home button

On your iPad or iPod touch, Siri will chime when it's time to ask a question. If you have an iPhone with iOS 9 or later, Siri will vibrate instead. You'll only hear the chime on your iPhone with iOS 9 or later when you're using headphones.

Siri will also chime when you use "Hey Siri" on a device with iOS 9.

Posted on Jan 22, 2016 10:48 AM

Close
Michael McWatters

Q: Siri unable to execute most commands

  • All replies
  • Helpful answers

  • by hot_spur,

    hot_spur hot_spur Jan 22, 2016 10:40 AM in response to Michael McWatters
    Level 4 (1,583 points)
    Notebooks
    Jan 22, 2016 10:40 AM in response to Michael McWatters

    Siri won't make phone calls or texts for me too.

     

    I asked it to look up a business for me, which it found, but when I asked it to call, I just get "uh oh, something went wrong."

     

    It also won't send texts or make phone call to my contacts.

     

    Same phone as yours.

  • by ManSinha,Apple recommended

    ManSinha ManSinha Jan 22, 2016 10:48 AM in response to hot_spur
    Level 6 (10,250 points)
    iPhone
    Jan 22, 2016 10:48 AM in response to hot_spur

    Get help with Siri

    • If "Hey Siri" isn't working, make sure that "Hey Siri" is turned on under Settings > General > Siri.
    • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
    • If Siri isn't available or responding to questions, see the next section.

    If Siri isn't available, or doesn't understand or respond to questions

    After each step, see if you still need help:

    1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
    2. On your iOS device, make sure that Siri is turned on under Settings > General > Siri.
    3. Restart your iPhone, iPad, or iPod touch.
    4. On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
    5. Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it.
    6. If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
    7. Contact Apple Support.

    If Siri doesn't make a sound when you hold down the Home button

    On your iPad or iPod touch, Siri will chime when it's time to ask a question. If you have an iPhone with iOS 9 or later, Siri will vibrate instead. You'll only hear the chime on your iPhone with iOS 9 or later when you're using headphones.

    Siri will also chime when you use "Hey Siri" on a device with iOS 9.

  • by Michael McWatters,

    Michael McWatters Michael McWatters Jan 22, 2016 10:48 AM in response to ManSinha
    Level 1 (67 points)
    Safari
    Jan 22, 2016 10:48 AM in response to ManSinha

    Thanks for the response. I've done all of the above, so it sounds like contacting Apple Support is next up.

  • by Michael McWatters,Apple recommended

    Michael McWatters Michael McWatters Feb 8, 2016 8:01 AM in response to Michael McWatters
    Level 1 (67 points)
    Safari
    Feb 8, 2016 8:01 AM in response to Michael McWatters

    Update: had a phone call with Apple Tech Support. They said the ultimate fix would probably be to reset my iPhone (erase and start over from a backup). After exhausting other options, I went nuclear and did just this.

     

    Result: Siri is now working fine.

  • by paulfrombarry,

    paulfrombarry paulfrombarry May 30, 2016 2:59 PM in response to Michael McWatters
    Level 1 (8 points)
    Desktops
    May 30, 2016 2:59 PM in response to Michael McWatters

    I have an iPhone 6s + and restored it because sir wasn't working properly for me neither. I've been through all of the above  and as I say restored my iPhone but still no Joy.