Apple Apps (Pages, Numbers, Keynote,etc.) are not free for my new iPad Air2

Question

Level 1

1 points

Apple Apps (Pages, Numbers, Keynote,etc.) are not free for my new iPad Air2

HI, I recently bought a new iPad Air 2. It didn't come with the set of iPad apps and when I tried to download them at the AppStore, I noticed that they're marked with the full price.

I checked the help community and saw that some other members had also had the same problem. I tried all the suggestions: cleared cache, restarted, signed out of the App Store. But nothing worked. My iOS is up to date.

Is there anything I'm doing wrong? Or aren't the apps free anymore? This is my first ever Apple product so I'm kinda lost here. Really appreciate the help.

Thanks in advance.

iPad Air, iOS 9.2.1

Posted on Jan 22, 2016 5:00 PM

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Answer 1

King_Penguin

Level 10

334,138 points

Jan 23, 2016 1:24 AM in response to malithi

The apps are still free : Free Apple apps for your iPhone, iPad, and iPod touch with iOS 8 - Apple Support

You are logged into the same account that was originally used to activate the iPad ?

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Answer 2

lllaass

Level 10

210,411 points

Jan 23, 2016 3:06 AM in response to malithi

Also look in the Purchases section of the App Store. You may have to download them from there vice the App Store

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Answer 3

Jan 23, 2016 3:12 AM in response to malithi

HI there,

I had the same problem, but when I tried to download the apps, it said I could have them for free as I had already downloaded them before. If you haven't downloaded them before, try putting your Apple ID passcode in. From there, if it alerts you that if you carry on with the process you will have to pay, then just cancel it, but if it doesn't then you won't have to.

Hope this helps,

Aaron

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Answer 4

malithi Author

Level 1

1 points

Jan 23, 2016 3:47 PM in response to King_Penguin

Thanks King_Penguin, Yes, I'm logged in with the same id that was used to activate the iPad. I even restore the settings and set it up as a new ipad, just to be sure. But still no luck. 😟

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Answer 5

malithi Author

Level 1

1 points

Jan 23, 2016 3:48 PM in response to lllaass

Thanks lllaass, I already checked the purchased section. But it only shows a bunch of other apps that I've downloaded. No apple apps there. 😟

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Answer 6

malithi Author

Level 1

1 points

Jan 23, 2016 4:02 PM in response to Aaron R. Deb

Thanks Aaron, I haven't downloaded the apps before: this is my first time using an Apple device. And the app (Keynote) is still shown with the full price when I'm signed in with my Apple id and password. And when I touch the price it says 'buy'. I didn't proceed because I didn't want to buy it and first wanted to see if there's a way to resolve this.

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Answer 7

SergZak

Level 6

10,338 points

Jan 23, 2016 10:27 PM in response to malithi

Try this:

Go here to verify your device registration (you'll need to login using your Apple ID credentials):

https://supportprofile.apple.com/

You can view your registered device(s) here and if there are any you've missed registering, you can do that as well. You can also register new devices here. Afterwards, visit the App Store and your free apps should be available to you.

*IF* this does not work, continue as follows:

Log out of the iTunes Store on your device:

Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"

Force Restart your device:

Force Restart (won't affect settings/data/music/apps/etc)

1. Press and hold the Sleep/Wake button

2. Press and hold the Home button

3. Keep holding both buttons until the display turns off, then back on displaying the Apple logo.

After the device has restarted, sign back in to the App Store as above. Try to download the apps again from the App Store.

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Answer 8

malithi Author

Level 1

1 points

Jan 23, 2016 10:27 PM in response to SergZak

Hi SergZak, Thanks for your response. Just tried everything you said. My device was not registered so I registered it. Check the App Store but the apps were not free. So I signed out, forced restart, signed into the AppStore and tried again. Still no luck. 😟

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Answer 9

SergZak

Level 6

10,338 points

Jan 23, 2016 9:07 PM in response to malithi

That procedure usually fixes it so I don't know what else to suggest except to contact Apple support...they should be able to clear it up.

Funny, I get hounded to install those apps at least once a week. The pop-up (to download the free apps) appears in the App Store and have to cancel it as they are already in my purchases. Go figure...😐

Sorry we weren't able to help.

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Answer 10

malithi Author

Level 1

1 points

Jan 23, 2016 9:35 PM in response to SergZak

Thank you very much guys for trying to help me. Wonder if it has to do anything with my country setting (Sri Lanka) although I don't think it matters. I've contacted Apple and am waiting for their response at the moment. Will update when I get a response. Thanks again guys. 🙂

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Answer 11

malithi Author

Level 1

1 points

Jan 23, 2016 10:19 PM in response to malithi

OK. So I finally managed to resolve the issue. Here's what I did. I set my payment method to none, went to the AppStore and tried clicking the "Buy" button on the Ketnote app. And it got downloaded without any problem! I then checked my purchase history just to make sure if it's really free. And there it says that the total price is USD 0.00!! Going to try the same thing with the other apps.

I have no idea what happened and why. 😕 But I'm glad that I could resolve the matter. Thanks everyone for trying to help me. I really appreciate it. 🙂

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Answer 12

Mar 30, 2016 9:12 AM in response to malithi

Thank you so much malithi! I was just about to post the same question awhile ago. I tried what you said and IT WORKED! I set my payment method to none and "bought" the apple apps. Pages, Keynote, and Numbers etc. are currently installing. THANK YOU! 🙂

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