999robfi999

Q: mail stucks in iCloud mail outbox

I was sending an email with an attachment, maybe to large, using my iCloud mail adress. Now the mail stucks in the iCloud mail outbox and I cannot cancel it. What can I do to cancel the email??

 

Thank you for help.

Robert

iPhone 5, iOS 9.2.1

Posted on Jan 22, 2016 7:58 PM

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Q: mail stucks in iCloud mail outbox

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  • by judysings,

    judysings judysings Jan 24, 2016 7:27 AM in response to 999robfi999
    Community Specialists
    Jan 24, 2016 7:27 AM in response to 999robfi999

    Hi 999robfi999,

    The resource below may provide some troubleshooting steps for the issue you are having with an email with a large attachment sitting in the iCloud Mail Outbox.  Have you tried accessing your email at www.icloud.com and removing the attachment?

    Get help using iCloud Mail

    If you're using accessing your iCloud Mail using Safari or another supported web browser, check your Drafts, Sent, and Outbox mailboxes:

    If you're attaching a large file

    Message attachments can't exceed the maximum size allowed by your email service provider or the recipient's email service provider. The maximum size varies by service provider. Try using Mail Dropcompressing the file before sending it, or sending your message without the attachment.

    If you still need help, contact iCloud Support.

     

    Take care,