Q: Can't add email addresses for iMessage from iPhone

Hi jeremy_v

Thank you for your suggestion. I should have said that iMessage was working fine on the iPhone. I have never seen error messages with activate in them.

I am wondering if I don't understand what should be happening.  In summary I am now at the stage where the problems are just with iPhone with iMessage and iPad with FaceTime!

iPhone -

I did inadvertently have the slider off for FaceTime from all my previous attempts to fix the problem.

for FaceTime it now looks like I would expect - Apple id in the top and then the phone number and 3 email addresses (including the Apple ID)

for iMessage - just my phone number that does work for iMessage (and did before - I was not clear in my original post). Should it automatically pick up the 3 other email addresses?

If I say add an email to iMessage - it asks me to sign in with my Apple ID - then it says Verify an email address so I click on Verify - but what email is it verifying?  It goes to the Apple ID site and wants me to sign in again to manage my Apple account - but the emails that are listed there under Account are the ones I want to use for iMessage so what do I need to do? It shows my phone number and my Apple ID - and the 2 other email addresses as expected.

iPad - the iMessage info is what I would expect - phone number and 3 email addresses all with check marks against them.

However on FaceTime I see no slider to enable FaceTime - like I do on the iPhone - if I take the prompt to sign in with my Apple ID it says Verifying on the top and then says a verified email address is required - same as the issue I have with iMessage on the iPhone! Why doesn't it pick up the emails already on my Account?

MacBook - all fine - shows phone number and the 3 email addresses on both iMessage and FaceTime

If I sign on to Apple it says I am reachable at

my phone number

email 1 (my apple id)

email 2

email 3

Where to from here - very frustrating.