Storm252
Level 1 (0 points)

Q: My Ipod touch audio jack is acting up.

My Ipod touch audio jack is suddenly acting up, only one side of my headphones works.  The same happened with a new headphone and on a different and new Ipod.  Could this be related to the new software update?

Posted on Jan 23, 2016 6:59 AM

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Storm252

Q: My Ipod touch audio jack is acting up.

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  • by judysings,

    judysings judysings Jan 24, 2016 2:46 PM in response to Storm252
    Community Specialists
    Jan 24, 2016 2:46 PM in response to Storm252

    Hi Storm252,

    Take a look at the troubleshooting steps below for issues with the headphones on your iPod touch:

    If your headset isn‘t working

    1. Unplug the headset and clear any debris from the headset jack. Then plug it back in.
    2. Make sure the headset is plugged in all the way. If you’re using a case, remove it to make sure it’s not getting in the way.
    3. Check the headset cable, connector, remote, and earbuds for damage. Make sure they’re not blocked or dirty.
    4. Try using another headset. If the issue happens with the other headset, contact Apple Support for help. If the other headset works, contact the headset manufacturer.
    5. Try using a different iOS device with your headset. If the issue happens with the other iOS device, contact the headset manufacturer. For Apple headsets, contact Apple support.

    If your headset still isn't working, follow the steps below for the issue.

    If you can't hear through your headset

    1. Adjust the volume on your iOS device. Try using the volume buttons and the Volume slider in Control Center.
    2. Unplug the headset to check if you can hear from the speaker on your iOS device. Can't hear from the speaker?
    3. If you can hear from the speaker and you still can't hear from your headset, contact the headset manufacturer. For Apple headsets, contact Apple Support.

    Take care