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Jan 24, 2016 12:21 PM in response to giodeutschlandby Allen A,Hallo giodeutschland,
You've done quite a thorough job of attempting to get your iPhone restored via iTunes. Fortunately the article linked below details a few additional troubleshooting steps that may help stabilize the connection between your computers and your iPhone.
- Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
- If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
- Close any virtualization apps (such as Parallels or VMWare).
These apps might interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
Resolve USB-related alerts in iTunes
https://support.apple.com/en-us/HT203843Wiedersehen!
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Jan 24, 2016 11:29 PM in response to ShepTheShepherdby giodeutschland,i was running 9
now System is deleted. and i cannot recover it
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Jan 25, 2016 3:59 AM in response to giodeutschlandby ShepTheShepherd,TThis happens to us, but it told us to update our iTunes to 12, problem is our computer is like 9 years old and can't update past snow leopard. I had to take my wife's brand new phone to work and connect to Microsoft's outdated Xp which funny enough WORKED JUST FINE CONNECTING. I had to wipe her phone, she lost everything..... Photos, notes she stool of our baby growing up his first year. I say we start a new hashtag. #ShameOnYouApple or #EfApple
