withum

Q: new iOS is causing my computer to cycle between recognizing my phone and not.  this is causing it not to charge or be able to establish a synch.  Is anybody else having this problem and are there any fixes yet?

new iOS is causing my computer to cycle between recognizing my phone and not.  this is causing it not to charge or be able to establish a synch.  Is anybody else having this problem and are there any fixes yet?

iPhone 6s, iOS 9.2.1

Posted on Jan 23, 2016 7:14 AM

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Q: new iOS is causing my computer to cycle between recognizing my phone and not.  this is causing it not to charge or be able to ... more

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  • by sterling r,

    sterling r sterling r Jan 24, 2016 2:53 PM in response to withum
    Community Specialists
    Jan 24, 2016 2:53 PM in response to withum

    Hello there Withum,

     

    It sounds like you're connecting your phone to your computer but it keeps disconnecting and reconnecting on its own. I would start by quitting the Settings app on the phone:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.
     


    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559

    If the issue persists I would use the USB troubleshooting in the following article next if you need it:

     

    Resolve USB-related alerts in iTunes

     

    Thank you for using Apple Support Communities.