why won't my iphone 6s pair with my macbook pro purchased in 2015?

I am unable to pair my iPhone 6s running 9.2 with my MacBook Pro purchased in 6/2015 running El Capitan 10.11.2. Things go something like this "Connection Unsuccessful, XXXXX MacBook Pro not supported, Forget Device".


What's really odd is that a few months ago, without any effort on my part, my iPhone started ringing on my MBP and I could answer it. Texts were also appearing on my MBP. It stopped just as suddenly as it started. It was a real convenience to be able to answer calls on the MBP and see texts there so I'd love to pair these devices.


But how?


TIA with much appreciation to anyone who can help,

Suzanne

iPhone 6s, iOS 9.2

Posted on Jan 23, 2016 10:01 AM

Reply
24 replies

Jan 23, 2016 11:08 AM in response to SuzanneInMA

SuzanneInMA wrote:



But do I understand correctly that I just need to have Bluetooth on for both devices and I will be able to get calls/texts from my iPhone on my MBP? Bluetooth is on for both my MBP and iPhone and calls are not coming to the Mac.

Suzanne,

It has nothing to do with Bluetooth - the main thing is proximity and being on the same WiFi network

I just checked my own Mac - it sees the Phone but is not connected -

So that is where your answer may lie - for some reason your iPhone is not allowing your Mac to see it and connect to it

The articles I enclosed may help you


Oh - just remembered - on the iPhone Settings - Phone - Calls on other devices - See if that is toggled to ON

Jan 23, 2016 6:07 PM in response to ChrisJ4203

I think I am signed in to iCloud on both devices. I know I am on the Mac and am pretty sure I am on the iPhone and it's with the same login for both but I'm not seeing what you are in phone settings. All I have under calls are 'respond with text', 'blocked', and 'tty'.


When I look under Apple ID > Devices, it is seeing both the phone and laptop as signed in to iCloud.


On the MBP, on the iCloud settings page under devices it says both the phone and laptop are signed in and running the needed software.


You are very patient and kind to keep helping me.

Jan 23, 2016 6:15 PM in response to SuzanneInMA

SuzanneInMA wrote:


You are very patient and kind to keep helping me.

Thanks, I needed that! 🙂


Check to see if any of the information here in this support document helps, while I look for something else. Because I don't use a Mac, I've not had to get involved in this part of it. Best I can do is with my other iOS devices. Get help using Continuity with your iOS device or your Mac - Apple Support



<EDIT> Okay, let's see if this is the one that does it!! OS X El Capitan: Use your Mac to make and receive phone calls

Jan 23, 2016 6:28 PM in response to SuzanneInMA

SuzanneInMA wrote:


I think I am signed in to iCloud on both devices. I know I am on the Mac and am pretty sure I am on the iPhone and it's with the same login for both but I'm not seeing what you are in phone settings. All I have under calls are 'respond with text', 'blocked', and 'tty'.


When I look under Apple ID > Devices, it is seeing both the phone and laptop as signed in to iCloud.


If you are not seeing the Call Forwarding and Call Waiting options in addition to the Calls on other Devices option - it almost makes me wonder if everything is alright with your phone account


Two options here:

1. Reboot the phone - there is no data loss

Press and hold the off/on and home buttons till you see the  and then allow normal boot up


See if that resolves the issues


2. If not then - try to remove the SIM card - please do this over a flat dry surface - gently blow some air at the tray and the card and put it back in to the phone

Remove or switch the SIM card in your iPhone or iPad - Apple Support


The only other option would be a reinstall wherein you back up the phone to iTunes and then restore it to factory condition using the iTunes restore function


Unless Chris has other thoughts .....

Jan 23, 2016 6:30 PM in response to ManSinha

Not seeing the other settings may mean the carrier does not support that, and they could be eliminated by the carrier file. Not knowing her location, it is hard to say, and the Wi-Fi calling is also a carrier specific setting. I'm just at a loss on any other thoughts with the computer since I'm not familiar with Mac, I'm a Windows user, so I cannot even do what she is asking.

Jan 23, 2016 6:34 PM in response to ManSinha

ManSinha wrote:

...

If you are not seeing the Call Forwarding and Call Waiting options in addition to the Calls on other Devices option - it almost makes me wonder if everything is alright with your phone account


...


The Call Forwarding and Call Waiting options in Settings > Phone depend on which cellular provider is being used. Those options do not appear if Verizon is the provider for example.

Jan 23, 2016 6:37 PM in response to ChrisJ4203

I think the step by step instructions in the article you enclosed should do it

I do use a Mac but my Handoff has worked through the Yosemite to El Capitan update so not sure either

(That is the "problem" with Apple 🙂, it just works - so when there is a problem per se it does take some digging and you are far more experienced at this than I am)

What throws me off completely is that OP had the feature and then lost it - not sure if they changed carriers

The restore is/was a last ditch option

I can tell you - as a Mac person - it is a real convenience and I can completely understand why OP would want the feature back 😀

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why won't my iphone 6s pair with my macbook pro purchased in 2015?

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