Trying to open Safari freezes computer

Question

Level 1

8 points

Trying to open Safari freezes computer

When trying to open Safari, not only does it not open, but it freezes the entire computer. All I get is the rolling beach ball. I'm not able to perform any actions, not even a force quit. All I can do is shut down and restart using the power button. I've tried reinstalling the operating system, I've deleted extensions – such as Flash, ad blocker, etc, emptied the cache, all to no avail. My other browsers, Chrome and Firefox, work fine. Any ideas? Thanks

iMac (21.5-inch, Late 2012), OS X Mountain Lion (10.8.2)

Posted on Jan 23, 2016 2:01 PM

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Answer 1

cloudysunday Author

Level 1

8 points

Jan 23, 2016 2:02 PM in response to cloudysunday

My Operating system is the latest El Capitan, not Mountain Lion, as stated in the post.

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Answer 2

Kappy

Level 10

361,741 points

Jan 23, 2016 2:08 PM in response to cloudysunday

Repair the Hard Drive and Permissions - El Capitan

Boot to the Recovery HD:

Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.

Repair

When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list. Click on the First Aid tab in the toolbar.. If Disk Utility reports any errors that have been fixed, then re-run First Aid until no errors are reported. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.

Assuming you upgraded to 10.11.3: Download and Reinstall OS X El Capitan 10.11.3 Combo Update.

If this isn't fixing your problem, then:

Reinstall El Capitan Without Erasing the Drive

Repair the Hard Drive - El Capitan

Boot to the Recovery HD:

Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.

Repair

When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the indented Macintosh HD entry from the the left side list. Click on the First Aid tab in the toolbar.. If Disk Utility reports any errors that have been fixed, then re-run First Aid until no errors are reported. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.

Reinstall OS X: Select Reinstall OS X and click on the Continue button.

Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless and more reliable.

The above should install the most current full system which may still be 10.11.2 or earlier. This will install a new copy of Safari. I don't know if the combo upgrader does.

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Answer 3

cloudysunday Author

Level 1

8 points

Jan 23, 2016 4:11 PM in response to Kappy

Thanks for the response. Unfortunately, first aid and reinstalling the OS didn't do the trick. Trying to open Safari still freezes everything.

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Answer 4

Linc Davis

Level 10

209,547 points

Jan 23, 2016 4:19 PM in response to cloudysunday

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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Answer 5

cloudysunday Author

Level 1

8 points

Jan 23, 2016 5:07 PM in response to Linc Davis

Done as suggested, started up in safe mode, and as predicted problem still exists: trying to open Safari brings my computer to a standstill.

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Answer 6

Linc Davis

Level 10

209,547 points

Jan 23, 2016 5:23 PM in response to cloudysunday

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

11. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

14. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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Answer 7

cloudysunday Author

Level 1

8 points

Jan 23, 2016 7:04 PM in response to Linc Davis

Below is as far as I could get with the Terminal Test – part 2 of 4 – before it too completely crashes my system. I hope it's of some use. Thanks

1 Start time: 02:54:35 01/24/16

2

3 Revision: 1445

4

5 Model Identifier: iMac13,1

6 Boot ROM Version: IM131.010A.B09

7 System Version: OS X 10.11.3 (15D21)

8 Kernel Version: Darwin 15.3.0

9 Time since boot: 3 minutes

10

11 Bluetooth

12

13 Apple Magic Mouse

14 Apple Wireless Keyboard

15

16 CPU usage (%)

17

18 Google Chrome He (UID 501): 26.6

19

20 System errors (per sec)

21

22 Google Chrome He (UID 501, error 35): 118

23

24 Energy impact, lifetime (relative)

25

26 Terminal (UID 501): 18.59

27 bash (UID 501): 15.99

28

29 CPU usage, lifetime (ms/s)

30

31 Terminal (UID 501): 185.92

32 bash (UID 501): 159.94

33

34 Global prefs (system)

35

36 MultipleSessionEnabled = 1

37

38 Diagnostic reports

39

40 2015-12-31 Transmission crash

41 2016-01-03 VTDecoderXPCService crash

42 2016-01-23 fontd crash

43

44 I/O errors

45

46 disk0s2: I/O error 118

47

48 Volumes

49

50 disk0s2: /

51

52 HID errors: 24

53

54 Kernel log

55

56 Jan 24 02:22:03 hfs_clonefile: cluster_read failed - 5

57 Jan 24 02:26:54 disk0s2: I/O error.

58 Jan 24 02:26:54 hfs_clonefile: cluster_read failed - 5

59 Jan 24 02:27:35 disk0s2: I/O error.

60 Jan 24 02:27:45 disk0s2: I/O error.

61 Jan 24 02:28:26 disk0s2: I/O error.

62 Jan 24 02:29:07 disk0s2: I/O error.

63 Jan 24 02:29:17 disk0s2: I/O error.

64 Jan 24 02:29:26 disk0s2: I/O error.

65 Jan 24 02:30:08 disk0s2: I/O error.

66 Jan 24 02:30:17 disk0s2: I/O error.

67 Jan 24 02:30:27 disk0s2: I/O error.

68 Jan 24 02:39:47 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x84866100ac1a9b99, provider is 0x848660ffecc4cf99

69 Jan 24 02:39:47 init: error getting PHY_MODE; using MODE_UNKNOWN

70 Jan 24 02:39:48 pci pause: SDXC

71 Jan 24 02:42:57 disk0s2: I/O error.

72 Jan 24 02:47:52 disk0s2: I/O error.

73 Jan 24 02:47:52 hfs_clonefile: cluster_read failed - 5

74 Jan 24 02:48:02 disk0s2: I/O error.

75 Jan 24 02:51:36 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xddae239ee7e59baf, provider is 0xddae239e286c7eaf

76 Jan 24 02:51:36 init: error getting PHY_MODE; using MODE_UNKNOWN

77 Jan 24 02:51:42 pci pause: SDXC

78 Jan 24 02:51:46 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

79 Jan 24 02:51:59 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

80 Jan 24 02:54:12 disk0s2: I/O error.

81

82 System log

83

84 4 libdispatch.dylib 0x000000010ad6233f _dispatch_client_callout + 8

85 5 libdispatch.dylib 0x000000010ad66f6f _dispatch_queue_drain + 754

86 6 libdispatch.dylib 0x000000010ad6d63b _dispatch_queue_invoke + 549

87 7 libdispatch.dylib 0x000000010ad65c87 _dispatch_root_queue_drain + 538

88 8 libdispatch.dylib 0x000000010ad65a34 _dispatch_worker_thread3 + 91

89 9 libsystem_pthread.dylib 0x000000010b11168f _pthread_wqthread + 1129

90 10 libsystem_pthread.dylib 0x000000010b10f365 start_wqthread + 13

91 Jan 24 02:52:24 SpotlightNetHelper: tcp_connection_get_statistics called with null connection, dumping backtrace:

92 [x86_64] libnetcore-583.20.10

93 0 libsystem_network.dylib 0x000000010b059ba5 __nw_create_backtrace_string + 123

94 1 libsystem_network.dylib 0x000000010b040158 tcp_connection_get_statistics + 175

95 2 CFNetwork 0x000000010a3acee5 _ZN15TCPIOConnection28_signalConnectionEstablishedEv + 111

96 3 libdispatch.dylib 0x000000010ad6d871 _dispatch_call_block_and_release + 12

97 4 libdispatch.dylib 0x000000010ad6233f _dispatch_client_callout + 8

98 5 libdispatch.dylib 0x000000010ad66f6f _dispatch_queue_drain + 754

99 6 libdispatch.dylib 0x000000010ad6d63b _dispatch_queue_invoke + 549

100 7 libdispatch.dylib 0x000000010ad65c87 _dispatch_root_queue_drain + 538

101 8 libdispatch.dylib 0x000000010ad65a34 _dispatch_worker_thread3 + 91

102 9 libsystem_pthread.dylib 0x000000010b11168f _pthread_wqthread + 1129

103 10 libsystem_pthread.dylib 0x000000010b10f365 start_wqthread + 13

104 Jan 24 02:52:25 symptomsd: __73-[NetworkAnalyticsEngine observeValueForKeyPath:ofObject:change:context:]_block_invoke unexpected switch value 2

105 Jan 24 02:55:43 Google Chrome Helper: CGAffineTransformInvert: singular matrix.

106 Jan 24 02:55:50 Google Chrome Helper: CGAffineTransformInvert: singular matrix.

107 Jan 24 02:56:02 deleted: normalizeUserMountpoint:736 volRoot failed for /Volumes/firmwaresyncd.9VU2AW

108 Jan 24 02:56:02 deleted: _validateVolume:758 unable to normalize volume: "/Volumes/firmwaresyncd.9VU2AW", vol: (null)

109

110 launchd log

111

112 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Failed to bootstrap path: path = /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/XPCServices/com.apple.hiservices-xpcservice.xpc, error = 1: Operation not permitted

113 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

114 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

115 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

116 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

117 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityA gent.bundle

118 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityA gent.bundle

119 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityA gent.bundle

120 Jan 24 00:48:09 com.apple.xpc.launchd.domain.pid.SecurityAgent.227: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/XPCServic es/com.apple.FCiCloudPrefUpdater.xpc/Contents/MacOS/com.apple.FCiCloudPrefUpdate r error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityA gent.bundle

121 Jan 24 00:51:27 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

122 Jan 24 00:51:37 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

123 Jan 24 00:57:28 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

124 Jan 24 00:57:38 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

125 Jan 24 00:58:30 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

126 Jan 24 00:58:32 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

127 Jan 24 01:02:41 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

128 Jan 24 01:02:42 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

129 Jan 24 01:38:05 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

130 Jan 24 01:38:16 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

131 Jan 24 02:10:50 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

132 Jan 24 02:10:50 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

133 Jan 24 02:39:39 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

134 Jan 24 02:39:41 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

135 Jan 24 02:51:28 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

136 Jan 24 02:51:29 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

137

138 Console log

139

140 Jan 24 00:52:26 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"

141 Jan 24 00:52:26 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"

142 Jan 24 00:52:26 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"

143 Jan 24 00:52:26 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"

144 Jan 24 00:52:26 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"

145 Jan 24 00:52:26 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"

146 Jan 24 00:52:26 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"

147 Jan 24 00:52:26 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"

148 Jan 24 00:52:26 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"

149 Jan 24 00:52:26 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"

150 Jan 24 00:52:26 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"

151 Jan 24 00:52:26 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"

152 Jan 24 00:52:26 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"

153 Jan 24 00:52:26 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"

154 Jan 24 00:52:26 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"

155 Jan 24 00:52:26 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"

156 Jan 24 00:52:26 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"

157 Jan 24 00:52:26 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"

158 Jan 24 00:52:26 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"

159 Jan 24 00:52:26 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"

160 Jan 24 00:52:26 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"

161 Jan 24 00:52:26 fontd: Failed to create font store at path /var/folders/fk/kkdwbpqn0zv4b6plz52gzk140000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative

162 Jan 24 00:52:26 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store

163 Jan 24 00:52:27 fontd: XType - wal checkpoint: 0, -1, -1.

164 Jan 24 00:59:01 fontd: Failed to open read-only database, regenerating DB

165

166 Loaded kernel extensions

167

168 com.Perfect.Driver.SystemAudioRecorder (1.0.0)

169

170 System services loaded

171

172 com.apple.dpd

173 - status: 75

174 com.apple.logd

175 - status: 1

176 com.apple.watchdogd

177 com.applian.JakstaConfigDaemon

178 com.rogueamoeba.instanton-agent

179

180 Login services loaded

181

182 com.adobe.ARM.UUID

183 com.google.keystone.user.agent

184 com.jdibackup.ZipCloud.autostart

185 - status: 1

186

187 Contents of /Library/LaunchDaemons/com.applian.JakstaConfigDaemon.plist

188 - mod date: Dec 3 00:28:36 2015

189 - size (B): 1027

190 - checksum: 325758486

191

192 <?xml version="1.0" encoding="UTF-8"?>

193 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

194 <plist version="1.0">

195 <dict>

196 <key>Label</key>

197 <string>com.applian.JakstaConfigDaemon</string>

198 <key>ProgramArguments</key>

199 <array>

200 <string>/Applications/Jaksta.app/Contents/resources/JakstaConfigDaemon</string>

201 <string>/Applications/Jaksta.app/Contents/resources/jakstaRootCA.pem</string>

202 </array>

203 <key>StandardOutPath</key>

204 <string>/var/log/JakstaConfigDaemon.log</string>

205 <key>StandardErrorPath</key>

206 <string>/var/log/JakstaConfigDaemon.log</string>

207 <key>Sockets</key>

208 <dict>

209 <key>Listener</key>

210 <dict>

211 <key>SockFamily</key>

212 <string>Unix</string>

213 <key>SockPathMode</key>

214 <integer>438</integer>

215 <key>SockPathName</key>

216 <string>/var/run/JakstaConfigDaemon</string>

217

218 ...and 8 more line(s)

219

220 Contents of /Library/LaunchDaemons/com.rogueamoeba.instanton-agent.plist

221 - mod date: Mar 25 08:00:08 2014

222 - size (B): 601

223 - checksum: 3487242040

224

225 <?xml version="1.0" encoding="UTF-8"?>

226 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

227 <plist version="1.0">

228 <dict>

229 <key>Label</key>

230 <string>com.rogueamoeba.instanton-agent</string>

231 <key>MachServices</key>

232 <dict>

233 <key>com.rogueamoeba.instanton-agent</key>

234 <true/>

235 </dict>

236 <key>Program</key>

237 <string>/Library/Audio/Plug-Ins/HAL/InstantOn.driver/Contents/MacOS/instanton-a gent</string>

238 <key>ProgramArguments</key>

239 <array>

240 <string>instanton-agent</string>

241 </array>

242 <key>ThrottleInterval</key>

243 <integer>0</integer>

244 </dict>

245 </plist>

246

247 Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

248 - mod date: Dec 4 14:33:04 2012

249 - size (B): 603

250 - checksum: 394026997

251

252 <?xml version="1.0" encoding="UTF-8"?>

253 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

254 <plist version="1.0">

255 <dict>

256 <key>Label</key>

257 <string>com.adobe.ARM.UUID</string>

258 <key>ProgramArguments</key>

259 <array>

260 <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

261 <string>semi-auto</string>

262 </array>

263 <key>RunAtLoad</key>

264 <true/>

265 <key>StartInterval</key>

266 <integer>12600</integer>

267 </dict>

268 </plist>

269

270 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

271 - mod date: Dec 15 12:38:58 2015

272 - size (B): 813

273 - checksum: 1058686168

274

275 <?xml version="1.0" encoding="UTF-8"?>

276 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

277 <plist version="1.0">

278 <dict>

279 <key>Label</key>

280 <string>com.google.keystone.user.agent</string>

281 <key>LimitLoadToSessionType</key>

282 <string>Aqua</string>

283 <key>ProgramArguments</key>

284 <array>

285 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

286 <string>-runMode</string>

287 <string>ifneeded</string>

288 </array>

289 <key>RunAtLoad</key>

290 <true/>

291 <key>StartInterval</key>

292 <integer>3623</integer>

293 <key>StandardErrorPath</key>

294 <string>/dev/null</string>

295 <key>StandardOutPath</key>

296 <string>/dev/null</string>

297 </dict>

298 </plist>

299

300 Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

301 - mod date: Jul 28 12:26:00 2015

302 - size (B): 822

303 - checksum: 570363143

304

305 <?xml version="1.0" encoding="UTF-8"?>

306 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

307 <plist version="1.0">

308 <dict>

309 <key>Label</key>

310 <string>com.jdibackup.ZipCloud.autostart</string>

311 <key>ProgramArguments</key>

312 <array>

313 <string>open</string>

314 <string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

315 <string>-n</string>

316 <string>--args</string>

317 <string>9</string>

318 <string>-l</string>

319 </array>

320 <key>StandardOutPath</key>

321 <string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

322 <key>StandardErrorPath</key>

323 <string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

324 <key>RunAtLoad</key>

325 <true/>

326 </dict>

327 </plist>

328

329 Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

330 - mod date: Jul 28 12:25:51 2015

331 - size (B): 843

332 - checksum: 358275120

333

334 <?xml version="1.0" encoding="UTF-8"?>

335 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

336 <plist version="1.0">

337 <dict>

338 <key>Label</key>

339 <string>com.jdibackup.ZipCloud.notify</string>

340 <key>ProgramArguments</key>

341 <array>

342 <string>open</string>

343 <string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

344 <string>--args</string>

345 <string>7</string>

346 <string>1</string>

347 </array>

348 <key>StandardOutPath</key>

349 <string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

350 <key>StandardErrorPath</key>

351 <string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

352 <key>StartInterval</key>

353 <integer>1200</integer>

354 <key>RunAtLoad</key>

355 <false/>

356 </dict>

357 </plist>

Reply

Answer 8

Linc Davis

Level 10

209,547 points

Jan 24, 2016 4:21 AM in response to cloudysunday

Below is as far as I could get with the Terminal Test

That's plenty. The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 9

cloudysunday Author

Level 1

8 points

Jan 24, 2016 4:21 AM in response to Linc Davis

Wow! Not what I was hoping to hear, but thanks all the same. So much for Apple reliability.

Reply

Answer 10

cloudysunday Author

Level 1

8 points

Jan 24, 2016 7:46 AM in response to cloudysunday

I don't know if this makes a difference, but I left Safari on while the beach ball rolls and rolls and Safari does load after 20-25 minutes then works normally. Anyone with an idea as to what this might mean?

Thanks

Reply

Answer 11

cloudysunday Author

Level 1

8 points

Jan 24, 2016 9:46 AM in response to cloudysunday

Just to bring the issue up to date. I spoke to Apple Support – who were excellent – and it transpired that it was an issue with malware/adware and that the solution was to remove this with anti-malware software and then to take out the Safari folder from Library, put it on the desktop and then restart Safari. Safari works, doesn't freeze the system, though you will have to rebuild your bookmarks, etc, which I don't mind doing, though there is a way through iCloud to preserve them.

Reply

Answer 12

Linc Davis

Level 10

209,547 points

Jan 24, 2016 11:13 AM in response to cloudysunday

it was an issue with malware/adware and that the solution was to remove this with anti-malware software

No, that wasn't a solution, and if you don't do something about the hardware fault you're going to lose every bit of data you have. Good luck.

Reply

Answer 13

cloudysunday Author

Level 1

8 points

Jan 24, 2016 11:51 AM in response to Linc Davis

When the Apple guy got me to set up a different 'test' user account for my mac, the fresh version of Safari worked fine, suggesting to him there was no system-wide problem and that my normal Safari had become corrupted, which is why he went down the route of malware/adware and removing the Safari folder from the Library. To be fair, this has done the trick and both Safari and my computer are working fine now.

Reply

Answer 14

Kappy

Level 10

361,741 points

Jan 24, 2016 11:55 AM in response to cloudysunday

The other poster usually doesn't like to be wrong, but to be fair if he has identified an issue then you should look into fixing it.

Reply