cindyjj

Q: Mountain Lion

I have Macbook Pro late 2011 which came with Lion.  I installed Mountain Lion a few months ago and it worked great.  Then my HD became damaged I just installed a new HD and command r brought it to Lion, which I loaded.  I want Mountain Lion again - I can't find it to reload it.  It must be in my app purchases or something.  Can someone indicate exactly where to find it?  Thanks.

 

I have other questions about the HD restore in another thread I still need answered.  Thank you.

MacBook Pro, iOS 9

Posted on Jan 23, 2016 2:09 PM

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Q: Mountain Lion

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  • by Niel,

    Niel Niel Jan 23, 2016 2:10 PM in response to cindyjj
    Level 10 (311,939 points)
    Jan 23, 2016 2:10 PM in response to cindyjj

    Log into the Mac App Store with the same Apple ID and click on the Purchases tab.

     

    (138727)

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 2:19 PM in response to Niel
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 2:19 PM in response to Niel

    I went to the mac app store and there was nowhere to login.  Are my purchases stored there and in my computer?  Because they won't be in my computer because I just changed my HD - I don't want tot retrieve it from time machine back up because I think it became corrupted in my last HD.  So I need to get it again from where ever I got it before but I can't remember! 

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 2:21 PM in response to cindyjj
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 2:21 PM in response to cindyjj

    FFS I got to the app store and it says I haven't made any purchases.  Where can I find Mountain Lion to download?  everything takes me to El Capitan which I don't want.

  • by Niel,

    Niel Niel Jan 23, 2016 2:23 PM in response to cindyjj
    Level 10 (311,939 points)
    Jan 23, 2016 2:23 PM in response to cindyjj

    The record of your purchases will be available by clicking Purchases at the top of the window. You'll need to sign in; anything in this list can be redownloaded for free.

     

    (138729)

  • by K Shaffer,

    K Shaffer K Shaffer Jan 23, 2016 2:49 PM in response to cindyjj
    Level 6 (14,269 points)
    Desktops
    Jan 23, 2016 2:49 PM in response to cindyjj

    The Mountain Lion 10.8 is available by purchase from the Apple Store online; it will be in

    the form of a Download Code. Then after installation, you can update that to 10.8.5 from

    a software update. If you bought this, you should be able to use the same download code

    or if you restore OS X via OS X Recovery, there are two items you could do; one is Internet

    Recovery, the  other is to recover the system in the computer. Boot into OS X Recovery to

    see if that partition exists in your computer.

     

    A new hard disk drive may not have it; so you would have to see if you can connect to the

    internet recovery. (I've not done this.) -- You would not need to buy the same OS X.

    • OS X: About OS X Recovery - Apple Support

     

    Apple Store - Mountain Lion 10.8:

    http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Combo update to finish after installing 10.8:

    Download OS X Mountain Lion Update v10.8.5 (Combo)

     

    Sometimes, you may have to sign in more than once in App Store; some content is visible

    without it. Some items may even suggest you may be logged in. But you may not be. The

    OS X Recovery should provide you a means to re-install the last previous OS X or one

    that you bought from the Apple Store (via download code sent to email.)

     

    Good luck & happy computing!

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 3:38 PM in response to K Shaffer
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 3:38 PM in response to K Shaffer

    I found the purchases tab in the app store and it showed no purchases!  Now that my memory is jarred I do recall having a purchase code.  I wonder where that is - I did a search in my email and didn't find it.  I will try the recovery you mentioned because apple should have ML linked to my apple ID. 

  • by K Shaffer,

    K Shaffer K Shaffer Jan 23, 2016 7:31 PM in response to cindyjj
    Level 6 (14,269 points)
    Desktops
    Jan 23, 2016 7:31 PM in response to cindyjj

    You may be able to contact the sales support in online Apple Store, and they should have

    a record of the purchase of the Mountain Lion 10.8 download code. And also of the email

    sent to you, somewhere in their internal records. This latter point, should apply to your

    email account; unless you deleted the download code email from Apple.

     

    If you can contact Apple support or even sales support, they may be able to re-send the

    code again; providing they can find the record of that transaction. You should use the

    method to create an offline installer from the download, such as suggested in earlier post

    so it would be available, in case the hard drive fails or you end up needing to install the

    OS X to an external hard disk drive, or other media such as USB flash (16GB or larger.)

     

    • OS X - Contact Support - Apple Support:

    http://www.apple.com/support/osx/contact/

     

    Screen Shot 2016-01-23 at 6.22.22 PM.png

     

    Read the above article, specifically the section for 'Mountain Lion and Earlier'; and the

    section Apps bundled with a Mac purchase. If you upgraded to Mt Lion 10.8.5 and

    then got update or upgrade application versions to complete this upgrade to 10.8.5,

    the App Store should have a record of those transactions. But maybe not.

     

    {A change to the App Store does not show my as-shipped present computer list of paid

    applications that accompanied the computer (bought within the last year) nor is the

    list of unsupported updates (for newer than Mavericks 10.9.5 in my Mac) for use with

    a later newer OS X. Since I did not get Yosemite, due to some questions I asked and

    never got a timely answer about upgrade with new system installed (on the second

    internal hard drive, my mac has two factory HDDs) without compromising Mavericks.

    And now there has been issues by users of the same mac I bought, with El Capitan.

    So I'm not wanting to find my hardware graphic processor fail due to firmware issue!}

     

    The OS X Recovery has certain limits; the articles suggest them, regarding the use of

    internet recovery for one kind of recovery; and the in-computer recovery for another.

    For a computer that had its hard disk drive replaced with a new one, the original OS X

    Recovery would not be in the computer. This is where an Apple Store genius could help.
    Or an Apple Specialist, or an AASP; a retail authorized Apple service provider...

     

    If you bought the extended AppleCare Plan, there would be no charge for help after

    the complementary 90-days support. A genius in retail Apple Store is of no cost.

     

    The Apple Support for your purchased OS X 10.8 should continue for 90-days after the

    date of purchase; they should still be able to help after that duration has passed. Also

    an Apple Genius in a retail Apple Store could be able to help restore that OS X. The

    help could come from the link posted above, to contact them; or the main Applecare

    phone number. The main online retail store has contact numbers in Contact Us page.

     


    {To save a copy of the installer once it is downloaded and before it is run, is

    an idea that can save a lot of time; instead of waiting again for a slow internet...}

     

    • How to reinstall OS X on your Mac - Apple Support

     

    That is discussed in this other article that covers similar ground:

    http://www.macworld.com/article/2690806/how-to-install-mac-os-x-yosemite.html

     

    Another way to make a copy of the installer for later re-use, is covered here:

    http://diskmakerx.com/

     

    Hopefully the Support people can assist in getting 10.8 Mountain Lion; either online or

    in an official Apple retail Store with Genius bar. If you live in a country which has them.

     

    Good luck in any event!

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 7:33 PM in response to K Shaffer
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 7:33 PM in response to K Shaffer

    I ended up finding the email - it was in an email account I rarely use.  However, I went to the app store under "redeem" as instructed by the email, and the code did not work, but I will try to phone.

  • by K Shaffer,

    K Shaffer K Shaffer Jan 23, 2016 7:36 PM in response to cindyjj
    Level 6 (14,269 points)
    Desktops
    Jan 23, 2016 7:36 PM in response to cindyjj

    OK they probably allow a single download via the redemption code, or limited time

    to try if the initial attempt should fail. This would be expected, that it would expire.

     

    Hopefully they can help...!

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 7:56 PM in response to K Shaffer
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 7:56 PM in response to K Shaffer

    Could you explain Time Machine a bit?  I have tired and am not finding the things the instructions show.  I need some files from my back up - Office programs, all of my documents, iTunes etc.  I don't want the entire thing because it is 485 GB, has 275 of "other"(yellow bar in storage) as well as Mountain Lion which is probably corrupt (sound glitches etc. - someone previously thought it could be ML in previous HD and I think it was - the sound issue is now fixed).  When I go into the disk with TM, I click on the seagate icon, find a documents, downloads, users etc. files.  Do I drag and drop them onto my desktop?  I kinda doubt it.  How do they install?

  • by cindyjj,

    cindyjj cindyjj Jan 23, 2016 8:47 PM in response to cindyjj
    Level 1 (4 points)
    Notebooks
    Jan 23, 2016 8:47 PM in response to cindyjj

    For example after I click on the seagate icon a few times I get this:

    Screen Shot 2016-01-23 at 9.42.00 PM.png

     

    Then when I click Users I get this:

     

    Screen Shot 2016-01-23 at 9.43.18 PM.png

     

     

    So do I drag and drop my music folder into iTunes and it will fall into place?  It might be obvious to you but I don't know and I don't have time to trial and error forever.  And drag and drop my downloads to my downloads folder? 

    What about my Office program?  Where do I find it and load it into my computer?

  • by K Shaffer,

    K Shaffer K Shaffer Jan 23, 2016 10:52 PM in response to cindyjj
    Level 6 (14,269 points)
    Desktops
    Jan 23, 2016 10:52 PM in response to cindyjj

    Drag and drop is not a recommended method of restoring, you'd need to try to migrate.

    This should be do-able afterward, if not done during installation of a new system...

     

    To restore everything from Time Machine, use OS X Recovery; is among suggestions here:

    • Use Time Machine to back up or restore your Mac - Apple Support

     

    Apple OS X and Time Machine Tips*: (works with older systems prior to Yosemite, etc)

    http://www.pondini.org/OSX/Home.html

     

    Migration and setup assistant info:

    • How to move data to your new Mac using Mountain Lion and earlier - Apple Support

    • Move your content to a new Mac - Apple Support

     

    {A 'new mac' may be any mac you need to restore, if hard drive was erased or replaced,

    so as to not have the OS X Recovery or previous system installer/recovery partition in it.}

     

    *The information from the pondini site is helpful, unfortunate for us, the compiler author

    is no longer among us anymore; he was a contributor to these Apple discussion forums.

     

    Not sure if the links will help... I'd not drag & drop to install user files from one backup

    to another system; your privileges and permissions among others will be messed up.

     

    And I'm not sure what to suggest other than the advice in the articles linked so far.

     

    A good offline source of information is the 'Missing Manual' guides by David Pogue.

    I've found a few at good discount in second hand stores; a steal compared to retail.

     

    There is a procedure and when it is not followed, it must be tried again. But you

    should never compromise a known-good archive or backup. And always create

    more than one, from the system before changing anything; and while it is healthy.

     

    Suggestions to use clones or utilities that can create them, is best addressed prior

    to any problem, so another form of complete backup can be made. There are learn-

    ing curves to these exercises and the steps need to be tested so the tools work later.

     

    Well, I'm looking at 10 PM here. Running on a few hours of sleep the past several days.

    Good luck in your adventure and keep calm.