HT204921: Regain access to your Apple ID with two-factor authentication account recovery
Learn about Regain access to your Apple ID with two-factor authentication account recovery
Q: I forgot id and password icloud apple ipad
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by Winston Churchill,Jan 23, 2016 4:05 PM
Winston Churchill
Jan 23, 2016 4:05 PM
in response to Romy Hermawan Aprilio
Level 10
(103,392 points)
Apple TVWelcome to the Apple community.
Unfortunately, unless you know the Apple ID, there is absolutely nothing that can be done, you cannot use your mobile device. You may be able to find your Apple ID at Look up your old and forgotten Apple ID
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by Winston Churchill,Jan 23, 2016 4:31 PM
Winston Churchill
Jan 23, 2016 4:31 PM
in response to Romy Hermawan Aprilio
Level 10
(103,392 points)
Apple TV
Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide a death certificate and a note from the executor that the device has been willed to yourself, along with an original proof of purchase.
