Q: why is it so hard to get help from apple
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Jan 25, 2016 11:51 AMby sterling r,Hey there eamonn,
It sounds like you need some help uninstalling then reinstalling iTunes on your computer. This article should help you do that step by step:
Remove and reinstall iTunes and related software components for Windows 7 and later
Thank you for using Apple Support Communities.
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Jan 25, 2016 11:58 AMby Pmintz25,The AppleCare team is there to provide free support if you have purchased AppleCare on an Apple product, such as an iPhone or Mac.
Installing and using iTunes on a Windows computer IS covered if you have AppleCare on an iOS device but it is NOT covered if you don't have AppleCare, unless you pay a one time service agreement (or whatever they call it now).
Here is how you can get in contact with AppleCare, just in case you were trying to get support using another method:
https://www.apple.com/support/contact/
Look under Product and Technical Support.
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Jan 25, 2016 4:16 PMby Chris CA,Pmintz25 wrote:
The AppleCare team is there to provide free support if you have purchased AppleCare on an Apple product, such as an iPhone or Mac.
Installing and using iTunes on a Windows computer IS covered if you have AppleCare on an iOS device but it is NOT covered if you don't have AppleCare, unless you pay a one time service agreement (or whatever they call it now).
AppleCare support is free within the first 90 days of purchase of iOS device,
