Q: Icloud music library wont stay switched on

Hi davidfromleighton buzzard,

If your Apple Music app is keeps shutting off, follow the steps in this basic troubleshooting article first:

If an app you installed unexpectedly quits, stops responding, or won’t open

Take care,

Hi David,

Thanks for the update.  So, the issue seems to be with your iCloud Music Library.  The library is working on your iPad, but not on your iPhone.

The first thing I would suggest is to back up your iPhone via iCloud or iTunes.

Check is to make sure you are using the same Apple ID on both devices.  

Next, I would confirm the billing information for your Apple ID.  Check to make sure that the billing address is the same one you use for your bank.  You will need to re-enter your credit card's expiration date and security (CVV) code, and then tap Done.

When you've completed these steps, sign out of iCloud and turn off your iPhone.  Then turn it on and sign back in.

If the issue still persists after trying these steps, click on the link below to contact Apple Support.

How to back up your devices using iCloud or iTunes

Sign in with a different Apple ID on your iPhone, iPad, or iPod touch

Change or remove your Apple ID payment information

http://www.apple.com/music/membership/

Sync Apple Music across your iPhone, iPad, iPod touch and computer

With your Apple Music membership, you can access your music library on all of your devices using iCloud Music Library. When you sign in to Apple Music on any of your devices, you can see your library in My Music. 

Your music library includes: 

• songs, albums, and playlists that you added from the Apple Music catalog;
• music that you bought from iTunes; and
• music from other sources in iTunes on your Mac or PC, including CDs that you ripped and music that you created yourself.

Apple Music features and content varies by country.

Turn on iCloud Music Library

With your Apple Music membership, you can sync your music by turning on iCloud Music Library on all of the devices on which you want to use Apple Music.

On your iPhone, iPad, or iPod touch

1. In the Apple Music app, tap the profile icon and sign in with the same Apple ID and password that you use for your Apple Music membership. 
2. From your device's Home screen, go to Settings > Music, and turn on iCloud Music Library.
   
   
3.  
4. If you already have music on your device, you'll be asked if you want to Merge or Replace the music. Choose Merge to add the songs currently on your device to your library.* If you select Replace, the music on your device is replaced with your Apple Music library.

Contact Apple Support

Need more help? Save time by starting your support request online and we'll connect you to an expert.

Get started

Take care,