Zerks

Q: Why can't I FaceTime one person?

Hi,

 

I was Facetime video calling my girlfriend last night and the connection was poor, and eventually our FaceTime call stopped. We tried reconnecting but every time I clicked on the FaceTime button on my Mac, it would say "Call Failed, unavailable for FaceTime". So I told her to call me, but it also didn't work.

 

We waited a while, checked our networks and it was completely fine. Now, I can't even click on her FaceTime, it's like she doesn't have a FaceTime anymore...

Same happens on my iPhone 5c. She has both Mac and iPhone 6...

 

How do I solve this issue, I can FaceTime anyone else BUT her... I can still iMessage her and call her, just not FaceTime....

 

 

Thanks.

Posted on Jan 24, 2016 7:02 AM