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Kernel Panic

Hi All,


I've had my brand new early 2015 model MacBook Pro Retina for about a week or so and experienced my first kernel panic after installing drivers for my Line6 guitar rig interface. I've also noticed that kernel_task uses about 500-800MB of RAM upon startup but I'm not sure if the two issues are related, or if the latter is even an issue to be worried about.


I was wondering if some of you who have more experience with these reports could help me (1) decipher the panic log and (2) figure out why the kernel_task uses up this much RAM. I have 8GB of RAM and the Swap Used remains at 0.


Many thanks!


Here is the log:



Anonymous UUID: DBF1CF7E-E3CA-EA0A-8D35-6143CF9A7206


Sat Jan 23 20:09:15 2016


*** Panic Report ***

panic(cpu 2 caller 0xffffff80099232ab): "a freed zone element has been modified in zone kalloc.96: expected 0xdeadbeefdeadbeef but found 0xdeadbeeedeadbeef, bits changed 0x100000000, at offset 24 of 96 in element 0xffffff801bae9620, cookies 0x3f00116d35478626 0x53521a2097f6e1f"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.20.55/osf mk/kern/zalloc.c:503

Backtrace (CPU 2), Frame : Return Address

0xffffff9128e4a8f0 : 0xffffff80098de792

0xffffff9128e4a970 : 0xffffff80099232ab

0xffffff9128e4aaa0 : 0xffffff8009e5e9d1

0xffffff9128e4bb30 : 0xffffff8009e5f696

0xffffff9128e4bb60 : 0xffffff7f8aa7b2b2

0xffffff9128e4bba0 : 0xffffff7f8aa7aac0

0xffffff9128e4bbe0 : 0xffffff8009ee0a17

0xffffff9128e4bd20 : 0xffffff800999ae20

0xffffff9128e4be30 : 0xffffff80098e2ef3

0xffffff9128e4be60 : 0xffffff80098c68a8

0xffffff9128e4bea0 : 0xffffff80098d62e5

0xffffff9128e4bf10 : 0xffffff80099bbd2a

0xffffff9128e4bfb0 : 0xffffff80099efa56

Kernel Extensions in backtrace:

com.apple.iokit.IOSurface(108.0.1)[DB0623A3-6297-36E8-9F87-B868D3ED4FE5]@0xffff ff7f8aa74000->0xffffff7f8aa86fff


BSD process name corresponding to current thread: com.apple.WebKit


Mac OS version:

15C50


Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide: 0x0000000009600000

Kernel text base: 0xffffff8009800000

__HIB text base: 0xffffff8009700000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)


System uptime in nanoseconds: 349916004195

last loaded kext at 140673939650: com.line6.driver.xtaudio 7.3.8 (addr 0xffffff7f8c32b000, size 1036288)

loaded kexts:

com.line6.driver.xtaudio 7.3.8

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelBDWGraphics 10.1.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.12.6

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.2

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleBacklight 170.8.3

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4

com.apple.driver.CoreStorageFsck 517.20.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IOAcceleratorFamily2 203.14

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleIntelLpssUART 2.0.59

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517.20.1

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.7

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.7

com.apple.driver.AppleIntelLpssSpiController 2.0.59

com.apple.driver.AppleIntelLpssI2C 2.0.59

com.apple.driver.AppleIntelLpssDmac 2.0.59

com.apple.driver.AppleIntelLpssGspi 2.0.59

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro

Posted on Jan 24, 2016 9:43 AM

Reply
Question marked as Best reply

Posted on Jan 24, 2016 1:32 PM

There may well be some incompatibility with the extension installed for your guitar hardware. Try uninstalling the guitar software and disconnecting the peripheral hardware. Reboot the computer and see if the problem is fixed. If it is contact the developer of the guitar software and hardware for a solution.


It's important that the extension, com.line6.driver.xtaudio, is removed prior to rebooting. If the software did not come with an uninstaller:


Uninstalling Software: The Basics


Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.


Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.


Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.


Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.


Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.


If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.


Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.


There are many utilities that can uninstall applications. Here is a selection:


1. AppZapper

2. AppDelete

3. Automaton

4. Hazel

5. AppCleaner

6. CleanApp

7. iTrash

8. Amnesia

9. Uninstaller

10. Spring Cleaning


For more information visit The XLab FAQs and read the FAQ on removing software.

8 replies
Question marked as Best reply

Jan 24, 2016 1:32 PM in response to torento

There may well be some incompatibility with the extension installed for your guitar hardware. Try uninstalling the guitar software and disconnecting the peripheral hardware. Reboot the computer and see if the problem is fixed. If it is contact the developer of the guitar software and hardware for a solution.


It's important that the extension, com.line6.driver.xtaudio, is removed prior to rebooting. If the software did not come with an uninstaller:


Uninstalling Software: The Basics


Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.


Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.


Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.


Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.


Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.


If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.


Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.


There are many utilities that can uninstall applications. Here is a selection:


1. AppZapper

2. AppDelete

3. Automaton

4. Hazel

5. AppCleaner

6. CleanApp

7. iTrash

8. Amnesia

9. Uninstaller

10. Spring Cleaning


For more information visit The XLab FAQs and read the FAQ on removing software.

Jan 24, 2016 12:22 PM in response to Kappy

Hi Kappy,


Thanks for your detailed response. The kernel panic happened only once but I went ahead and uninstalled the software anyway because I have it loaded on a second laptop.


I did have a few more questions for anybody willing to take the time to answer them:


- In regards to the panic report and for future reference, is it enough to look at the first line of the report to see what the main issue is?

- If not, how does one know whether the origin of the report is from a hardware or software issue?

- Also, is the relatively high-RAM usage by kernel_task cause for concern in any way?


Thanks, again.


T

Jan 24, 2016 1:32 PM in response to torento

Panic reports are meant for the Apple techs. But here is some stuff for you to read:


Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

How to fix kernel panics after installing OS X updates | MacIssues

Mac OS X- How to log a kernel panic

OS X- About kernel panics

Tutorial - Avoiding and eliminating Kernel panic


And, here is an older technical report that I don't think has been updated: Technical Note TN2063- Understanding and Debugging Kernel Panics.

Jan 24, 2016 12:59 PM in response to torento

- In regards to the panic report and for future reference, is it enough to look at the first line of the report to see what the main issue is?

generally, No.


A kernel panic happens when fundamental problems appear in the Mac OS X kernel -OR- in your Mac Hardware. It is not one, or even a few problems, it is one of Thousands of problems.


Posting the full report is the most likely to provide the information needed for analysis -- but not necessarily a conclusive result, as some of these reports need to be considered in batches to suggest the possible problem.


There are some problems that show up as Machine check, and these are almost always Hardware problems. But many that are not machine checks are still caused by Hardware.

Jan 24, 2016 9:37 PM in response to torento

A

One or more links have been posted in this thread to the "macupdate" website. Do not follow the links, and never download anything from that site. It intentionally distributes OS X malware by packaging some free applications in an unnecessary and malicious "installer."

All software should be downloaded directly from the developer's website or from the App Store. Don't trust any site such as "macupdate" that aggregates download links.

B

Never use any software that purports to remove other software, no matter where it comes from. All such products are unreliable.

C

If the panic has happened only once, and there's no repetition in at least a few thousand hours of use, I suggest you ignore it. It's unlikely to have been caused by software.

Jan 25, 2016 2:59 PM in response to torento

How to safely use MacUpdate to download malware-free software:


This site has both free and paid membership accounts. If you have neither then some software will be distributed as an installer wrapper that includes adware/malware you may not want. Such a download may appear on your computer like this: Firefox Installer.dmg. Delete the download and return to the main site where you will find a direct link to the developer's website. Use that link from which to download the software.


To avoid such downloads from MU just create a free membership account. Log into your account prior to using the site. This will avoid the installer wrappers and downloading adware or malware. I continue to use their site without any problems.


If you prefer not to create a membership account then note that on the download page under the price box will be the link to the developer’s site. Use that link and download the software directly from the developer circumventing the use of MU altogether.


You may be sent warnings from sone users that warns that the site is “dangerous.” In fact my list of adware tools has no links to MU. His warning is an exaggeration and it is false. Learn the facts. You merely need to use the site intelligently. Support the site but do so wisely - establish a free or paid membership to avoid problems with malware. Don’t pay attention to other users who warn you away with hyperbole and rhetorical insults.

Jan 25, 2016 3:45 PM in response to torento

If you're confused by the dangerous misinformation in this thread, please see below.

...MacUpdate, long considered to be one of the only remaining trustworthy download aggregation sites for the Mac, has succumbed to the same plague that has ruined most of the others: adware. ...

Download.com (formerly VersionTracker) and Softonic have both been engaging in this kind of behavior for some time, and for this reason, Mac experts have been recommending against the use of such sites. Although it’s generally recommended to only download software from the developer’s site (such as skype.com in the case of Skype), some have continued to recommend MacUpdate, which hasn’t engaged in such behavior… until now. It appears MacUpdate may need to be added to the boycott list.

The oft-repeated advice for those looking for software to download bears repeating once again: only download apps from the Mac App Store or from the official developer’s website.

Has MacUpdate fallen to the adware plague?

MacUpdate is bundling adware with some third-party apps, without the permission of the developers of those apps, and is no longer to be trusted.

Is Utorrent a virus?

MacUpdate has joined the dark side, bundling adware into free downloads like Firefox. If you want to avoid this completely, stop downloading apps from MacUpdate – download directly from the official homepages of the software you want.

Why You Shouldn't Download Mac Apps From MacUpdate Any More

Adware installers from download sites have become ubiquitous and are now the norm rather than the exception. We therefore urge users to refrain from downloading Cyberduck from download sites such as download.com, softonic.com or macupdate.com which are or have in the past distributed adware (advertising-supported installers) without our consent. Always download software through the Mac App Store or directly from the developer’s site.

Mind the adware

You may be told to sign up for a free account on the "macupdate" site. In order to do that, you would have to provide a working email address, which would then be used to send you spam. Do not give an email address or other personal information to the management of that site.

Even more strangely, you may be told that you should "support" the macupdate site, whatever that means. There's no reason to "support" it. Support yourself instead by avoiding it altogether.

Kernel Panic

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