Q: How do I unauthorize devices that no longer exist?
I just replaced the hard drive in my computer after it dies and when I installed iTunes, tried to log in and authorize my computer it told me I had too many devices authorized. I tried to get to my device authorization through my iPhone but it didn't work. I've only got 2 devices currently that I use which means I have three old authorizations which need to be removed. How can I do this using my lap top that is not authorized? Thanks!
Posted on Jan 24, 2016 10:09 AM
by hhgttg27,Solvedanswer
iTunes
- If necessary, press Ctrl-B to enable the menu bar in iTunes
- Select Store > View Account
- Enter your Apple ID and password
- On the Account Information page, click the Deauthorize All button (before doing so it should say that you have 5 computers authorized to play content)
- Re-authorize the computer(s) that you do have access to (Store > Authorize This Computer...) in iTunes
Notes:
- You can only use the Deauthorize All function once every 12 months - if you have a need to do this more frequently, you need to contact Apple Support
- iTunes / the iTunes Store managed two separate sets of authorizations:
- Up to five computers that are authorized to play content purchased using your Apple ID
- Up to five iOS devices that are associated with your Apple ID, enabling iCloud, iTunes Match, etc. - see View and remove associated devices in iTunes - Apple Support
Posted on Jan 24, 2016 11:05 AM