LG_15

Q: How do I unauthorize devices that no longer exist?

I just replaced the hard drive in my computer after it dies and when I installed iTunes, tried to log in and authorize my computer it told me I had too many devices authorized. I tried to get to my device authorization through my iPhone but it didn't work. I've only got 2 devices currently that I use which means I have three old authorizations which need to be removed. How can I do this using my lap top that is not authorized? Thanks!

Posted on Jan 24, 2016 10:09 AM

Close

Q: How do I unauthorize devices that no longer exist?

  • All replies
  • Helpful answers

  • by Kappy,Helpful

    Kappy Kappy Jan 24, 2016 11:03 AM in response to LG_15
    Level 10 (271,052 points)
    Desktops
    Jan 24, 2016 11:03 AM in response to LG_15

    Authorization

     

    iTunes Store- Authorize or deauthorize your Mac or PC.

     

    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.


    Deauthorization

     

    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.

     

      1. Open iTunes on a computer

      2. From the Store menu, select "View my Account..."

      3. Sign in with your Apple ID and password.

      4. Under "Computer Authorizations" select "De-authorize All".

      5. Authorize each computer you still have, as you may require.

     

    You may only do this once per year.

     

    After you "de-authorize all" your authorized computers, re-authorize each one as required.

     

    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

     

    For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC.

  • by hhgttg27,Solvedanswer

    hhgttg27 hhgttg27 Jan 24, 2016 11:05 AM in response to LG_15
    Level 5 (5,407 points)
    iTunes
    Jan 24, 2016 11:05 AM in response to LG_15
    • If necessary, press Ctrl-B to enable the menu bar in iTunes
    • Select Store > View Account
    • Enter your Apple ID and password
    • On the Account Information page, click the Deauthorize All button (before doing so it should say that you have 5 computers authorized to play content)
    • Re-authorize the computer(s) that you do have access to (Store > Authorize This Computer...) in iTunes

     

    Notes:

     

    1. You can only use the Deauthorize All function once every 12 months - if you have a need to do this more frequently, you need to contact Apple Support
    2. iTunes / the iTunes Store managed two separate sets of authorizations: