Mail 9.2 Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

Question

MarkStar0013 Author

Level 1

11 points

Mail 9.2 Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

When using Mail 9.2 on my Macbook Pro (Early 2015) I receive the error:

Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

About 10-20 min after I start using mail.

It only happens on my Macbook Pro. I am not having the same behavior on my Mac Mini.

OS is El Capitan 10.11.2

To get it to work I have to restart my MacBook

Any ideas or suggestions? This has been happening for a few months now and is getting frustrating.

I have tried adding and removing my iCloud account. This has not respond the iss

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Jan 24, 2016 3:04 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jan 24, 2016 9:26 PM in response to MarkStar0013

There several possible causes for this issue:

1. The mail server is refusing connections.

2. Something in the network, such as your router, a proxy server, or your ISP, is blocking the connection.

3. Third-party software that you installed is blocking the connection.

4. The settings for the mail account are wrong.

You may be able to narrow down these possibilities by means of the following tests or observations:

A. If another device on the same network can send or receive mail through the same server at the same time with what you're sure are the same settings, that rules out everything except 3.

B. If the problem is intermittent (sometimes it works, sometimes not) and you're not changing anything, that rules out 3 and 4.

C. If you can always use the account when connected to a different network, but never on this network, that rules out everything except 2.

D. If you can never get or send mail from any device on any network, with the correct server settings according to the mail service provider, that rules out everything except 1.

Please post the results of as many of the above tests as you can run.

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Answer 2

MarkStar0013 Author

Level 1

11 points

Jan 25, 2016 5:28 AM in response to Linc Davis

My Mac mini is on the same network and using the same IMAP settings. (Mail does not allow you to change it using an iCloud set up email address).

The only software installed on the Macbook is Office 2016 and Photoshop CS6 which is also installed on the Mac Mini.

It also happens on my Macbook when I am on another network. Same behavior. 10-20 min after Mail is launched this error starts.

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Answer 3

Linc Davis

Level 10

209,547 points

Jan 25, 2016 9:47 AM in response to MarkStar0013

Please triple-click the word "telnet" in the line below on this page to select the whole line:

telnet p07-imap.mail.me.com 993

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You should almost instantly get three or more lines of output below what you entered, one of which is this:

Escape character is '^]'.

If there's no output within ten seconds, consider that a failure. If you get something different from the above, please post it in a reply. You can then quit Terminal.

Reply

Answer 4

MarkStar0013 Author

Level 1

11 points

Jan 26, 2016 5:10 PM in response to Linc Davis

I did that and it is connecting just fine:

Marks-MacBook-Pro:~ mark$ date

Tue Jan 26 17:55:17 MST 2016

Marks-MacBook-Pro:~ mark$ telnet p07-imap.mail.me.com 993

Trying 17.133.232.9...

Connected to p07-imap.mail.me.com.akadns.net.

Escape character is '^]'.

I also enabled connection logging and and getting this:

IMAP Connection log:

Jan 26 17:44:51 Mail[5869] <Debug>: [iCloud] Operation finished: <IMAPFetchMailboxStatusOperation:0x7f98150a44e0> 13 mailboxNames: 8FFE963E-B86E-4F19-A9C8-70745269C0C2 <4 chars>, 20A994C2-266E-4A93-BEA1-D9BA0604AD71 <4 chars>, FA5844A3-6443-47D9-946B-AD3577EA0F62 <4 chars>, ACCF7A00-872A-4115-B195-B1C825A89B4D <7 chars>, 5653532C-13E0-447D-80A7-BE8A5D6948F7 <9 chars>, 3B118DE3-7851-42A8-898F-20B2E0310FCF <6 chars>, C98FA5B1-2AEF-441C-B2C0-D6C30102FB46 <8 chars>, 0631F6DD-6CAE-4808-9F02-3875571B2F78 <7 chars>, AB988884-4CD6-42F8-B574-8E5F9A3057F1 <7 chars>, Drafts, Sent, Trash, Junk, dataItems: 29

Jan 26 17:54:51 Mail[5869] <Debug>: [iCloud] Account sync failed with error: Error Domain=NSPOSIXErrorDomain Code=60 "Operation timed out" UserInfo={NSHelpAnchor=string:isp set up network send problem connection, NSLocalizedDescription=The connection to the server “p07-imap.mail.me.com” on port 993 timed out.}

Account Manager log

Jan 26 17:54:55 Mail[5869] <Debug>: Connection error changed for account: <MFIMAPAccount: 0x7f9811xxxxxx> markxxxxxxxx@gmail.com p07-imap.mail.me.com (4046124F-67EA-4683-B6E5-D2E21316E43C)

Which is really interesting since telneting works just fine still.

I double checked firewall in Security and Privacy and it is off....I am really stumped here.

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Answer 5

MarkStar0013 Author

Level 1

11 points

Jan 26, 2016 5:11 PM in response to MarkStar0013

sorry....my formatting did not work.....

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Answer 6

Linc Davis

Level 10

209,547 points

Jan 27, 2016 5:40 PM in response to MarkStar0013

Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archiveof the data for safety's sake, even if you don't sign out.

If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

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Answer 7

MarkStar0013 Author

Level 1

11 points

Jan 29, 2016 7:54 AM in response to Linc Davis

Ok I have done this in the past and still had the issue. I will try again and keep the thread posted.

Also I just updated to OS X 10.11.3

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Answer 8

MarkStar0013 Author

Level 1

11 points

Jan 29, 2016 8:57 AM in response to MarkStar0013

Ok...lasted an hour...exactly which I find interesting.

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Answer 9

Linc Davis

Level 10

209,547 points

Jan 30, 2016 1:47 PM in response to MarkStar0013

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

11. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

14. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 10

MarkStar0013 Author

Level 1

11 points

Jan 30, 2016 10:23 PM in response to Linc Davis

1 Start time: 23:10:54 01/30/16

2

3 Revision: 1472

4

5 Model Identifier: MacBookPro12,1

6 Boot ROM Version: MBP121.0167.B15

7 System Version: OS X 10.11.3 (15D21)

8 Kernel Version: Darwin 15.3.0

9 Time since boot: 4 days 4:55

10

11 FileVault 2

12

13 FileVault is On.

14

15 Energy impact, lifetime (relative)

16

17 WindowServer (UID 88): 313.66

18 kernel_task (UID 0): 185.64

19 Terminal (UID 501): 21.82

20 Microsoft Excel (UID 501): 18.54

21

22 GPU usage, lifetime (ms/s)

23

24 WindowServer (UID 88): 632.54

25 kernel_task (UID 0): 359.14

26

27 CPU usage, lifetime (ms/s)

28

29 Terminal (UID 501): 183.92

30

31 Memory (MB)

32

33 kernel_task (UID 0): 1081

34

35 Tunnel: Yes

36

37 System caches/logs

38

39 1.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

40

41 Diagnostic reports

42

43 2016-01-08 Microsoft Word hang

44 2016-01-29 com.apple.WebKit.WebContent crash x2

45

46 HID errors: 1

47

48 Kernel log

49

50 Jan 29 12:14:34 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

51 Jan 29 12:25:04 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e0724db11

52 Jan 29 12:25:04 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

53 Jan 29 12:25:04 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

54 Jan 29 13:18:19 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 2 on so 0x8408ac8e0724db11

55 Jan 29 14:19:42 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e05d1e281

56 Jan 29 14:19:42 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

57 Jan 29 14:19:42 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

58 Jan 29 14:21:25 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e05d1e281

59 Jan 29 15:23:52 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e05eca879

60 Jan 29 15:23:53 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

61 Jan 29 15:23:53 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

62 Jan 29 15:25:35 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e05eca879

63 Jan 29 16:26:59 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e093ec879

64 Jan 29 16:27:00 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

65 Jan 29 16:27:00 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

66 Jan 29 16:29:15 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e093ec879

67 Jan 29 17:47:33 ASP_TCP CancelOneRequest: cancelling slot 8 error 89 reqID 10 flags 0x9 afpCmd 0x10 so 0x8408ac8df8ed5d51

68 Jan 29 17:47:33 AFP_VFS afpfs_MountAFPVolume: GetServerParms failed 0x39

69 Jan 29 17:47:33 AFP_VFS afpfs_mount: afpfs_MountAFPVolume failed for /Volumes/Data (error = 57)

70 Jan 29 17:51:01 sync timed out: 60 sec

71 Jan 29 18:54:47 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8df7a67da9

72 Jan 29 18:54:47 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

73 Jan 29 18:54:47 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

74 Jan 29 18:55:08 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8df7a67da9

75

76 System log

77

78 Jan 30 23:03:15 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

79 Jan 30 23:03:15 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

80 Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

81 Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

82 Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

83 Jan 30 23:03:17 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

84 Jan 30 23:03:24 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

85 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

86 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

87 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

88 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

89 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

90 Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

91 Jan 30 23:03:33 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

92 Jan 30 23:03:33 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

93 Jan 30 23:03:35 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

94 Jan 30 23:03:41 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

95 Jan 30 23:07:12 Microsoft Excel: Stream 0x8028d600 is sending an event before being opened

96 Jan 30 23:07:12 Microsoft Excel: Stream 0x8028d600 is sending an event before being opened

97 Jan 30 23:09:44 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

98 Jan 30 23:10:17 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 86 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

99 Jan 30 23:10:32 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 88 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

100 Jan 30 23:10:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

101 Jan 30 23:10:45 symptomsd: -[NetworkAnalyticsEngine _writeJournalRecord:fromCellFingerprint:key:atLOI:ofKind:lqm:isFaulty:] Hashing of the primary key failed. Dropping the journal record.

102 Jan 30 23:10:46 symptomsd: __73-[NetworkAnalyticsEngine observeValueForKeyPath:ofObject:change:context:]_block_invoke unexpected switch value 2

103

104 launchd log

105

106 Jan 26 18:14:57 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchDaemons/com.apple.stackshot.plist, error = 2: No such file or directory

107 Jan 26 18:15:48 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

108 Jan 26 18:16:01 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

109 Jan 26 18:16:05 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.245, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

110 Jan 26 18:16:05 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.245, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

111 Jan 26 18:16:17 com.apple.xpc.launchd.user.domain.248.100018.Aqua: Could not import service from caller: caller = otherbsd.386, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

112 Jan 26 18:16:17 com.apple.xpc.launchd.user.domain.248.100018.Aqua: Could not import service from caller: caller = otherbsd.386, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

113

114 System services loaded

115

116 Adobe_Genuine_Software_Integrity_Service

117 com.adobe.SwitchBoard

118 com.adobe.fpsaud

119 com.apple.logd

120 - status: 1

121 com.apple.watchdogd

122 com.google.keystone.daemon

123 com.microsoft.office.licensingV2.helper

124

125 Login services loaded

126

127 com.adobe.AAM.Scheduler-1.0

128 com.google.keystone.system.agent

129 com.hp.devicemonitor

130 com.microsoft.OneDriveLauncher

131 org.chromium.chromoting

132

133 Contents of /Library/LaunchAgents/org.chromium.chromoting.plist

134 - mod date: Oct 14 19:38:44 2015

135 - size (B): 588

136 - checksum: 1240520345

137

138 <?xml version="1.0" encoding="UTF-8"?>

139 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

140 <plist version="1.0">

141 <dict>

142 <key>Disabled</key>

143 <false/>

144 <key>Label</key>

145 <string>org.chromium.chromoting</string>

146 <key>LimitLoadToSessionType</key>

147 <array>

148 <string>Aqua</string>

149 <string>LoginWindow</string>

150 </array>

151 <key>ProgramArguments</key>

152 <array>

153 <string>/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh</string >

154 <string>--run-from-launchd</string>

155 </array>

156 <key>RunAtLoad</key>

157 <true/>

158 </dict>

159 </plist>

160

161 Contents of /private/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist

162 - mod date: Dec 19 21:19:39 2015

163 - size (B): 423

164 - checksum: 3469280363

165

166 <?xml version="1.0" encoding="UTF-8"?>

167 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

168 <plist version="1.0">

169 <dict>

170 <key>Command</key>

171 <string>/Library/Application\ Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/switchboard.sh</string >

172 <key>OnDemand</key>

173 <false/>

174 <key>ServiceName</key>

175 <string>com.adobe.SwitchBoard.monitor</string>

176 </dict>

177 </plist>

178

179 Contents of /private/etc/pam.d/chrome-remote-desktop

180 - mod date: Jan 7 14:26:39 2016

181 - size (B): 424

182 - checksum: 3278862984

183

184 auth required pam_deny.so

185 account required pam_permit.so

186 password required pam_deny.so

187 session required pam_deny.so

188

189 User login items

190

191 iTunesHelper

192 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

193 Dropbox

194 - /Applications/Dropbox.app

195

196 iCloud services

197

198 MOBILE_DOCUMENTS

199 PHOTO_STREAM

200 CONTACTS

201 CALENDAR

202 REMINDERS

203 BOOKMARKS

204 NOTES

205 KEYCHAIN_SYNC

206 FIND_MY_MAC

207

208 iCloud errors

209

210 cloudphotosd 7

211 comapple.CloudPhotosConfiguration 3

212 cloudd 2

213

214 Continuity errors

215

216 sharingd 12

217

218 Bad permissions: 11

219

220 Data packages

221

222 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

223 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

224 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

225 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

226 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

227 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

228 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

229 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

230 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

231 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

232 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

233 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

234 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

235 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

236 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

237 /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

238

239 Applications

240

241 /Applications/LimeChat.app

242 - net.limechat.LimeChat

243 - Satoshi Nakagawa

244 /Applications/Paprika.app

245 - com.hindsightlabs.paprika.mac

246 - misellito

247 /Applications/PerfectTablePlan.app

248 - com.oryxdigital.PerfectTablePlan

249 - Oryx Digital Ltd

250 /Applications/YNAB 4.app

251 - com.ynab.YNAB4.LiveCaptive

252 - Steine LLC

253 /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

254 - com.adobe.switchboard-2.0

255 /Users/USER/Applications/Chrome Apps.localized/Default apdfllckaahabafndbhieahigkjlhalf.app

256 - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf

257 /Users/USER/Applications/Chrome Apps.localized/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

258 - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo

259 /Users/USER/Applications/Chrome Apps.localized/Default coobgpohoikkiipiblmjeljniedjpjpf.app

260 - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf

261 /Users/USER/Applications/Chrome Apps.localized/Default gbchcmhmhahfdphkhkmpfmihenigjmpp.app

262 - com.google.Chrome.app.Default-gbchcmhmhahfdphkhkmpfmihenigjmpp

263 /Users/USER/Applications/Chrome Apps.localized/Default pjkljhegncpnkpknbcohdijeoejaedia.app

264 - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia

265 /Users/USER/Applications/Chrome Apps.localized/app_list.app

266 - com.google.Chrome.app.Default-app_list

267 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

268 - com.google.Chrome.app.Default-aohghmighlieiainnegkcijnfilokake-internal

269 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Default apdfllckaahabafndbhieahigkjlhalf.app

270 - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf-internal

271 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

272 - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

273 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Default coobgpohoikkiipiblmjeljniedjpjpf.app

274 - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf-internal

275 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_gbchcmhmhahfdphkhkmpfmihenigjmpp/Default gbchcmhmhahfdphkhkmpfmihenigjmpp.app

276 - com.google.Chrome.app.Default-gbchcmhmhahfdphkhkmpfmihenigjmpp-internal

277 /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Default pjkljhegncpnkpknbcohdijeoejaedia.app

278 - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia-internal

279 /Users/USER/Library/Mobile Documents/com~apple~Automator/Documents/Slideshow.app

280 - com.apple.automator.Slideshow

281 /Users/USER/Library/Printers/Photosmart 7510 series.app

282 - com.apple.print.PrinterProxy

283

284 PrefPane

285

286 /Library/PreferencePanes/Flash Player.prefPane

287 - com.adobe.flashplayerpreferences

288

289 Bundles

290

291 /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin

292 - com.macromedia.FlashPlayer-10.4-10.5.plugin

293 /Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin

294 - com.adobe.CameraRaw

295 - Adobe Systems, Inc.

296 /Library/Internet Plug-Ins/AdobeAAMDetect.plugin

297 - com.AdobeAAMDetectLib.AdobeAAMDetect

298 - Adobe Systems, Inc.

299 /Library/Internet Plug-Ins/AdobeExManDetect.plugin

300 - com.AdobeExManDetectLib.AdobeExManDetect

301 - Adobe Systems, Inc.

302 /Library/Internet Plug-Ins/Flash Player.plugin

303 - com.macromedia.Flash Player.plugin

304 - Adobe Systems, Inc.

305 /Library/ScriptingAdditions/Adobe Unit Types.osax

306 - N/A

307 /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

308 - com.skype.SkypeABCaller

309 /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

310 - com.skype.SkypeABChatter

311 /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

312 - com.skype.SkypeABDialer

313 /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

314 - com.skype.SkypeABSMS

315 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.267/PepperFlashPlayer.plugin

316 - com.macromedia.PepperFlashPlayer.pepper

317 - Adobe Systems, Inc.

318 /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.286/PepperFlashPlayer.plugin

319 - com.macromedia.PepperFlashPlayer.pepper

320 - Adobe Systems, Inc.

321 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin

322 - N/A

323

324 Library paths

325

326 /Library/Application Support/Adobe/CS6ServiceManager/lib/CSXS-Installer-Hook.dylib

327 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib

328

329 App extensions

330

331 com.getdropbox.dropbox.garcon

332 com.microsoft.OneDrive-mac.FinderSync

333 com.microsoft.onenote.mac.shareextension

334

335 Modifications

336

337 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/.__CodeSignature

338 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/._PkgInfo

339 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/._Info.plist

340 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/MacOS/._AAM Registration Notifier

341 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/._AAM.icns

342 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/cs_CZ/._stringTable.zdct

343 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/da_DK/._stringTable.zdct

344 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/de_DE/._stringTable.zdct

345 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_GB/._stringTable.zdct

346 file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_US/._stringTable.zdct

347 ...

348 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/.__CodeSignature

349 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/._Info.plist

350 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/._PkgInfo

351 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/MacOS/._adobe_licutil

352 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/._adbe_licutil.icns

353 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/English.lproj/._InfoPlist.stri ngs

354 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._ConnectionFAQ.h tml

355 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._LicenseFAQ.html

356 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._Main.zdct

357 file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/bg_BG/._ConnectionFAQ.h tml

358 ...

359 file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/.__CodeSignature

360 file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/._amtservices

361 file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/Resources/._Info.plist

362 file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/.__CodeSignature

363 file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/._asneu

364 file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/Resources/._Info.plist

365 file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/Resources/English.lproj/._InfoPlis t.strings

366 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/.__CodeSignature

367 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/._Info.plist

368 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/._PkgInfo

369 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/MacOS/._AAM Registration Notifier

370 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/._AAM.icns

371 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/cs_CZ/._stringTable.zdct

372 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/da_DK/._stringTable.zdct

373 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/de_DE/._stringTable.zdct

374 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_AE/._stringTable.zdct

375 file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_GB/._stringTable.zdct

376 ...

377

378 Non-loading kernel extensions

379

380 /System/Library/Extensions/AppleOSXUSBNCM.kext

381 - com.apple.driver.AppleOSXUSBNCM

382 - Software Signing

383

384 Installations

385

386 OneDrive: 1/26/16, 6:13 PM

387 Adobe Flash Player: 1/20/16, 8:53 AM

388 Microsoft Outlook for Mac: 1/13/16, 11:59 AM

389 Microsoft PowerPoint for Mac: 1/13/16, 11:59 AM

390 Microsoft Excel for Mac: 1/13/16, 11:58 AM

391

392 Elapsed time (sec): 281

Reply

Answer 11

Linc Davis

Level 10

209,547 points

Jan 31, 2016 6:31 AM in response to MarkStar0013

The test report shows that you haven't enabled Mail in the iCloud preference pane. Have you, in fact, done that?

It also shows that you're connected to a VPN, or maybe a PPPoE tunnel. What happens when you don't connect to that tunnel?

Reply