Jack_Piingu

Q: MacBook Pro 2013 keeps crashing and restarting, then comes up with this computer has had a problem

My MacBook Pro 2013 keeps restarting after I log in and then sometime won't turn back on and if/when it does it comes up with a problem page in different languages. I have only just downloaded OS X EL Capitan today about 4 hours ago and have already had over 10 restarts.

 

Help would be appreciated!

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Jan 24, 2016 5:36 PM

Close

Q: MacBook Pro 2013 keeps crashing and restarting, then comes up with this computer has had a problem

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2016 9:23 PM in response to Jack_Piingu
    Level 10 (208,037 points)
    Applications
    Jan 24, 2016 9:23 PM in response to Jack_Piingu

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 25, 2016 3:44 AM in response to Jack_Piingu
    Level 9 (52,686 points)
    Mac OS X
    Jan 25, 2016 3:44 AM in response to Jack_Piingu

    Your MBP had a kernel panic.  Log and post it per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Also download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by Jack_Piingu,

    Jack_Piingu Jack_Piingu Jan 25, 2016 8:35 AM in response to Jack_Piingu
    Level 1 (0 points)
    Jan 25, 2016 8:35 AM in response to Jack_Piingu

         Kernel Extensions in backtrace:

    BSD process name corresponding to current thread: kernel_task

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000006200000

    Kernel text base: 0xffffff8006400000

  • by Linc Davis,

    Linc Davis Linc Davis Jan 25, 2016 9:53 AM in response to Jack_Piingu
    Level 10 (208,037 points)
    Applications
    Jan 25, 2016 9:53 AM in response to Jack_Piingu

    That's not a complete panic report. It looks like you might have entered the word "kernel" in the search box of the Console window.

  • by Jack_Piingu,

    Jack_Piingu Jack_Piingu Jan 25, 2016 5:11 PM in response to Jack_Piingu
    Level 1 (0 points)
    Jan 25, 2016 5:11 PM in response to Jack_Piingu

    Sorry, this the correct one?

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff7f87f88bd5): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x114000000 0xffffff9127ed2000 0x0e7150a2, D0, P1/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.6/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 4), Frame : Return Address

    0xffffff8111c9ad10 : 0xffffff80064df792

    0xffffff8111c9ad90 : 0xffffff7f87f88bd5

    0xffffff8111c9ae70 : 0xffffff7f88e87150

    0xffffff8111c9af30 : 0xffffff7f88f54e64

    0xffffff8111c9af70 : 0xffffff7f88f54ecf

    0xffffff8111c9aff0 : 0xffffff7f891807a8

    0xffffff8111c9b090 : 0xffffff7f891983d2

    0xffffff8111c9b0d0 : 0xffffff7f88fcc3aa

    0xffffff8111c9b100 : 0xffffff7f88fcc335

    0xffffff8111c9b130 : 0xffffff7f890ce0c9

    0xffffff8111c9b160 : 0xffffff7f890cfea4

    0xffffff8111c9b1f0 : 0xffffff7f890d0306

    0xffffff8111c9b250 : 0xffffff7f88e9c5a6

    0xffffff8111c9b2a0 : 0xffffff7f890d4828

    0xffffff8111c9b410 : 0xffffff7f890d4c3a

    0xffffff8111c9b4a0 : 0xffffff7f88f8b0f6

    0xffffff8111c9b600 : 0xffffff7f88f89d4f

    0xffffff8111c9b640 : 0xffffff7f88f99f6a

    0xffffff8111c9b6a0 : 0xffffff7f88f9abf8

    0xffffff8111c9b760 : 0xffffff7f88e70ad3

    0xffffff8111c9b780 : 0xffffff7f88e71439

    0xffffff8111c9b7c0 : 0xffffff7f88e7091d

    0xffffff8111c9b860 : 0xffffff7f88e630ba

    0xffffff8111c9b900 : 0xffffff7f88e8b671

    0xffffff8111c9bb00 : 0xffffff7f88e8c7ea

    0xffffff8111c9bbe0 : 0xffffff7f8903006c

    0xffffff8111c9bc30 : 0xffffff7f8903087a

    0xffffff8111c9bce0 : 0xffffff7f88e37989

    0xffffff8111c9bd60 : 0xffffff7f87f68f5c

    0xffffff8111c9bde0 : 0xffffff7f87f6bf60

    0xffffff8111c9be20 : 0xffffff7f87ef14e9

    0xffffff8111c9be60 : 0xffffff7f87ef05a6

    0xffffff8111c9be90 : 0xffffff7f87eec5a9

    0xffffff8111c9bef0 : 0xffffff8006ab6ef6

    0xffffff8111c9bf40 : 0xffffff8006ab4d61

    0xffffff8111c9bf80 : 0xffffff8006ab4e56

    0xffffff8111c9bfb0 : 0xffffff80065ccf77

          Kernel Extensions in backtrace:

             com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f87ee1000->0xffffff7f87f1afff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86d2c000

             com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7f87f67000->0xffffff7f87f74fff

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f87ee1000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86d2c000

             com.apple.driver.AppleMuxControl(3.12.6)[44D361A1-4938-3AA5-9F73-9C909B66214B]@ 0xffffff7f87f7a000->0xffffff7f87f8dfff

                dependency: com.apple.driver.AppleGraphicsControl(3.12.6)[1654475C-9A4B-386C-AFA8-0A530194A 2F9]@0xffffff7f87f64000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f873ad000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86d2c000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f87ee1000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[70C85E35-16FC-3B76-A3B1-1862573201 3B]@0xffffff7f87f75000

             com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7f88e35000->0xffffff7f890adfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86d2c000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[ED747668-8718-3FB4-A4F4-2AC731D5B16F]@0xff ffff7f87f67000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[429C688E-8DDA-3D15-9C6E-6F3F4855C424]@0 xffffff7f87ee1000

                dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7f87f8e000

             com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7f890ae000->0xffffff7f8925cfff

                dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7f88e35000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F398CE94-0FBD-3E8E-A7AB-55F7F05A81ED]@0xffffff 7f86d2c000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    15D21

     

     

    Kernel version:

    Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

    Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

    Kernel slide:     0x0000000006200000

    Kernel text base: 0xffffff8006400000

    __HIB  text base: 0xffffff8006300000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

     

    System uptime in nanoseconds: 2602469032412

    last loaded kext at 861556717870: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f88a0f000, size 409600)

    last unloaded kext at 380844791322: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f888fb000, size 61440)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.0

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

    com.apple.driver.AGPM 110.20.22

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.GeForce 10.0.8

    com.apple.driver.AppleHDA 272.51.3

    com.apple.driver.AppleMikeyDriver 272.51.3

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleIntelHD4000Graphics 10.1.2

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AirPort.Brcm4360 1020.17.1a1

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleIntelFramebufferCapri 10.1.2

    com.apple.driver.AppleMuxControl 3.12.6

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

    com.apple.nvidia.driver.NVDAResman 10.0.8

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.DspFuncLib 272.51.3

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSurface 108.0.1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

    com.apple.iokit.IOBluetoothFamily 4.4.3f4

    com.apple.driver.AppleHDAController 272.51.3

    com.apple.iokit.IOHDAFamily 272.51.3

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.kec.Libm 1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOAcceleratorFamily2 205.1

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleGraphicsControl 3.12.6

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.1.0

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

  • by Linc Davis,

    Linc Davis Linc Davis Jan 25, 2016 7:14 PM in response to Jack_Piingu
    Level 10 (208,037 points)
    Applications
    Jan 25, 2016 7:14 PM in response to Jack_Piingu