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Car Play not working since 9.2.1 update.

I recently purchased a 2016 Honda Civic and car play was working just fine until I updated my iPhone 6 to iOS 9.2.1. When I plug in my device car play is not an option where it was before. I have tried resetting network settings, tried another cord, deleted the connection, re-paired it, still nothing. A friend who has 9.1 plugged their device in and it worked immediately giving me the option of car play and worked just fine. Can you guys please release a fix for this?? I love this feature and would like to continue to use it in my new car. HELP!!!

iPhone 6, iOS 9.2.1

Posted on Jan 24, 2016 6:05 PM

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Jan 26, 2016 6:13 AM in response to Ald835

Hello Ald835,

Thanks for using Apple Support Communities.


I see from your post that your iPhone is not being recognized as a CarPlay device when connected to your car. You've already done a good job troubleshooting this issue, but there are a few additional steps I'd like you to go through.


Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Set up CarPlay to use with your iPhone



Take care.

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Jan 27, 2016 10:15 AM in response to chuck_3rd

I am having the same issue with my brand new Volvo XC90 T8 (got it yesterday), and despite all of below, it still does not work.Only variant is that I have an iphone 5s, but also running 9.2.1.

1. Siri is on

2. Restarted both several times

3. Car only has one usb port

4. I have tried 3 different certified cables

5. 9.2.1 is the latest iOS

6. car left the dealer yesterday with the latest version of Carplay installed: It was delivered from the factory in Sweden only last week.


As previous post, I tried every combination of wifi/bluetooth on/off. I was able to connect my wife's iphone 5c via USB which has not yet been updated to iOS 9.2.1. The dealer did tell me that for some reason it would not connect via bluetooth, which has proven to be true.


Odd, as in my General settings on my phone it shows the Carplay menu option, and it detects my Volvo and asks if I want to pair via USB or bluetooth. Carplay also detects my phone and tries to connect, but then gives message "connection error" after a few seconds of trying to connect (phone even gets blue bar on top of screen showing carplay for a few seconds, like the same blue bar that shows for wifi hotspots, but then fails).


Very frustrating

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Jan 27, 2016 7:21 PM in response to chuck_3rd

Hello alex_h1:

The Honda software forCarPlay is up to date. I have tried everything on that list. I have tested it with different iPhones from 5s's - 6s's and every phone that has the recently updated 9.2.1 software,CarPlay isn't recognized. Will there be another update to correct this?


Thank you.

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Mar 1, 2016 8:12 PM in response to Ald835

Having same issue with CR'Apple devices.

Let's examine the facts....

IPhone/iPod works completely fine with both my wife's Honda and my Chevrolet before the 9.2.1 update.


Immediately after the update..... wait for it.... Uh.. It STOPS WORKING ON BOTH VEHICLES!


I wonder what could have happened??


I have an idea... It's CR'APPLE's piece of crap update.

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Oct 29, 2016 7:55 AM in response to hsmarchal

I had similar issues with CarPlay and iPhone.

The issue for me seemed that the software in my Volvo XC90 T8 was set to Dutch language, while I prefer my iPhone to run on English settings. After I set the iPhone to Dutch settings and connected the iPhone to the car it finally worked as expected. Afterwards I changed the language on my phone back to English and it seems to still work fine.

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Car Play not working since 9.2.1 update.

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