Family Sharing issue

I don't think I've ever been THIS frustrated by an Apple product - been an owner since the clam.


Tried to set up Family Sharing and what would (you think) an intuitive plug and play has been very frustrating and probably wasted most of my Sunday. First, I've had my iTunes set up through Paypal for years now.


Family Sharing should have a warning on the FAQs that it only works for CC or debit cards.

Been on the phone for an hour with support and this was never brought up.

I was setting up Family Sharing on my iMac with Support sharing my screen, after they hang up, I decided to finally try it on my iPad and there found the missing "Set up Family Sharing" button ( iMac kept bouncing me back to "add payment method" instead of rejecting the Paypal account. 2 Support personnel helped me, rebooted my system, signed out/in etc.)


iPad outrightly gave an error message, "Paypal is not supported on this device". Voila, I replaced it with a chip card and I was able to enter family members, sent invites etc.


Then, now I'm on my son's iMac, he still can't view any of MY purchases. Made sure he had all the necessary updates on his computer (another 30 min on that). Followed all the suggestions on this thread and others like this https://support.apple.com/en-us/HT201454 to no avail.


I'm at a loss. Can an actual user please provide me with a step by step as I am not sure what I need to do on my end from my iMac to allow him to view?


I had already done


System preferences

Managed Family

clicked share purchases iTunes, books, apps


On my son's side


His iMac is set to the same apple ID both under system preferences and iTunes, same country/region.


Thank you.

iMac with Retina 5K display, OS X Yosemite (10.10.5)

Posted on Jan 24, 2016 10:29 PM

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1 reply

Jan 26, 2016 12:29 AM in response to CaMiz

The valid payment methods are linked to from the Family Sharing help pages e.g. Set up Family Sharing - Apple Support has a link to Payment methods you can use in the iTunes Store, App Store, and iBooks Store - Apple Support


Your purchases aren't hidden from the cloud ? On his iMac does your id show in the Purchased section for him to select : Share purchased content with Family Sharing - Apple Support ? Or are you not seeing that ? Do any purchases that he's made on his account (if he hasn't done any yet he could download a free app) show for you ?

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Family Sharing issue

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