rajnar11561
Level 1 (0 points)

Q: My Iphone 6 plus carrier connection has been ON AND OFF !!!

Hello .. I bought an Iphone 6 plus a month ago. Over the last few days, my carrier connection has been off and on and sometime very poor. tried resetting the phone, change SIM, move closer to the carrier site but all failed. Any suggestion to resolve this problem ??

iPhone 6s Plus, iOS 9.2.1

Posted on Jan 25, 2016 7:34 AM

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rajnar11561

Q: My Iphone 6 plus carrier connection has been ON AND OFF !!!

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  • by alex_h1,

    alex_h1 alex_h1 Jan 26, 2016 2:46 PM in response to rajnar11561
    Community Specialists
    Jan 26, 2016 2:46 PM in response to rajnar11561

    Hello rajnar11561,

    Thanks for using Apple Support Communities.

     

    If your iPhone is unable to join a cellular network, then I suggest that you follow through the additional troubleshooting steps outlined below.

     

    If you see No Service or Searching 

    If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps: 

    1. Check your coverage area to make sure that you're in an area with cellular network coverage. 
         
      • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
        •  
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
         
    2. Restart your iPhone or iPad.
    3. Check for a Carrier Settings Update.
    4. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
    5. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
    6. If you have another device, see if you can connect your carrier's network with it in that location.
    7. Contact your carrier to: 
         
      • Verify that your account is active and in good standing.
        •  
      • Make sure there are no outages in your area.
        •  
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.
    8. Update your iPhone or iPad to the latest version of iOS.

    If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

    If you can‘t connect to a cellular network or cellular data

     

    Take care.