girlcontroller
Level 1 (0 points)

Q: I am unable to access iCloud settings or Internet Accounts from System Preferences

I have a MacBook Pro 2012, OSX 10.10.5

 

My mail will not open at all.  I tried accessing the settings for both iCloud and Internet Accounts thru System Preferences, but I keep getting a Preference Error message for both settings.  This is recent and after 10.10.5 was updated to my MacBook Pro.

 

I am still able to access all photos and Safari items.  Mail is not working at all.

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5), null

Posted on Jan 25, 2016 3:35 PM

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girlcontroller

Q: I am unable to access iCloud settings or Internet Accounts from System Preferences

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  • by Eric Root,

    Eric Root Eric Root Jan 26, 2016 11:26 AM in response to girlcontroller
    Level 9 (70,250 points)
    iTunes
    Jan 26, 2016 11:26 AM in response to girlcontroller

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.